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Daily Archives: May 4, 2021

Outsourcing your contact center allows your in-house agents to focus on more complex customer issues.

How Outsourcing Your Contact Center Helps You Close the Customer Experience Gap

Customer ExperienceBy sjcmarketingMay 4, 2021

Creating a highly personalized customer experience is no longer what you do to gain an edge over your competitors. It’s what you do to survive in a competitive market. And you do it with an outsourced contact center. A recent survey about the importance of customer experiences conducted by Harvard Business Review Analytic Services included…

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