Nothing matters more than how your customer engages with your brand, from the first “hello” to the conclusion of the experience. The Protel agents that serve your company are carefully vetted before they even reach the interview stage.
At Protel BPO, we don’t consider training to have a start and end date. Instead, we take a continuous approach, based on the belief that it is an ongoing investment to support the highest level of customer experiences.
As they become more tenured with the company, our agents receive in-depth training that allows them to serve your customers with increasing excellence throughout their employment. Read more today about our philosophies around agent training for exceptional customer experiences.