You have a lot of options when it comes to customer service channels, with digital varieties like email and social media providing a personalized way to connect with customers. While you should take advantage of digital opportunities to engage your audience, it’s important to note that there’s still no replacement for human-to-human customer service. When…
DetailsIf you’ve ever talked to a company leader who tried to install an in-house contact center, you probably learned pretty quick why it didn’t work out. From staffing woes to cost overruns, time and energy spent training employees to seeing the brand’s image take a dip — there are plenty of reasons for outsourcing your…
DetailsA superior customer experience is often the differentiator between brands; customers know that if they are not receiving service that feels personal and customized and that meets their needs with laser-focused specificity, that your competitor is all-too-ready to meet their needs. For many companies, this is the initial motivator to outsource customer service. But offering…
DetailsThere are many reasons to partner with a nearshore contact center; namely, your ability to improve customer relationships, but there is another component linked to social responsibility. While you have a responsibility to your employees to remain profitable, you can also help out communities that truly value your business, and you can have a positive…
DetailsQuality customer service is often the difference between a failing company and one that is hitting all of its goals. With the right inbound contact center services, you improve the customer experience and that means you’re getting more loyalty out of them. What is becoming more apparent in recent years is that you can get…
DetailsIf there is one thing the hospitality industry requires, it’s quality interactions between customer and host. Customer needs can occur at any time, which means it takes a highly-attentive customer service mechanism that is always at the ready. What more and more companies in the hospitality industry realize is that outsourced customer service is the…
DetailsCustomers today want to do business with companies that take customer service seriously. Ensuring every interaction between your brand and your customer service representatives is smooth, helpful and personalized will keep your customers loyal, but failing to invest in high levels of service will do exactly the opposite. Partnering with the right contact center will…
DetailsKeeping your current customers is far less costly than building up a new customer base. In fact, you can count on a loyal customer to be worth almost 10 times the amount of their first purchase. From finding a more personalized way to interact with your target audience to outsourcing customer service assistance, you have…
DetailsIt takes five good customer experiences to offset one bad experience, but that’s only happening when a customer actually stays around after that bad experience. It’s easy to see how important it is to provide quality customer services at all times and to have a better chance at doing that, outsourcing your contact center could…
DetailsCustomer service is an important topic, especially in light of the relatively recent changes in customer expectations. Today’s consumers demand personalized customer services and will seek them out elsewhere if a company is unable to provide them. Consumers have developed a sense of entitlement, and perhaps rightly so. They know their dollars are important and…
Details
