The Importance of Quality Customer Service

Customers today want to do business with companies that take customer service seriously. Ensuring every interaction between your brand and your customer service representatives is smooth, helpful and personalized will keep your customers loyal, but failing to invest in high levels of service will do exactly the opposite. Partnering with the right contact center will…

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Savvy Marketers Know the Value of B2B Telemarketing

Why You Should Include B2B Telemarketing You have a lot of options when it comes to marketing channels, with digital varieties like email and social media providing a personalized way to connect with customers. While you should take advantage of digital opportunities to engage your audience, it’s important to note that there’s still no replacement…

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Belize’s Unmatched Value as a BPO Resource

As the singular English-speaking country on the Yucatan Peninsula, Belize offers American brands a valuable customer service resource. The country’s skilled workforce brings affinity for U.S. culture, and the friendliness of Belize’s Caribbean neighbors to their roles in business process outsourcing. Learn more about the benefits of partnering with Protel BPO in this article.