Designing a personalized, enjoyable customer experience has become a competitive differentiator for companies. SuperOffice, a CRM company, recently surveyed nearly 2,000 companies to ask them about their customer experience strategies and thoughts for the future. They found that businesses had three major priorities looking ahead to the next five years. Pricing and product were two…
DetailsIf you’ve thought about outsourcing your customer service, now is the perfect time to follow through with bringing professional communicators into the mix to promote your brand and make customers truly happy. Nearshore contact centers are fast becoming rock stars to companies that need a boost in the way their customers are treated. How does…
DetailsIf there is one thing the hospitality industry requires, it’s quality interactions between customer and host. Customer needs can occur at any time, which means it takes a highly-attentive customer service mechanism that is always at the ready. What more and more companies in the hospitality industry realize is that outsourced customer service is the…
DetailsBelize is known for its pristine beaches, beautiful blue Caribbean waters, Mayan ruins and rainforests filled with exotic plants and animals. Yet while the country is known for its beauty, it’s also a place where contact centers have thrived. If you’re interested in partnering with a nearshore contact center, the English-speaking country of Belize is…
DetailsThe pandemic drove home one important lesson: people desperately need other people. And while it may have been felt most dramatically among family members and friends, even a friendly voice on the other end of a customer service call felt like a lifeline. This is just one clue into why many companies are discovering that…
DetailsRecognizing that high-quality customer service is vital isn’t a problem for most organizations, but knowing when to outsource these services can be challenging. When you need cost savings without sacrificing quality, partnering with a nearshore contact center could be the best solution for your business. Partnering With Professionals The factors that lead an organization to…
DetailsWhen a customer needs assistance, the faster you can resolve the problem the more likely you are to retain them as customers. The customer experience is about more than the quality of your products or services; it’s about your approach to showing customers that you truly value them. One way you can do that is…
DetailsWhether your company is a small operation or one with hundreds of employees and many departments, you want your customers to come back again and again. When you offer the right kind of customer experience, you can achieve that goal. If you’re looking for a way to make your customers more loyal, it may help…
DetailsAt Protel BPO, we’re focused 100% on serving your customers. That’s why we have established what we like to call “brand camp,” which involves putting our agents through brand immersion. We know that today’s consumers are more focused than ever on personalized services and that the slightest poor customer service experience could lead to the…
DetailsDid you know that consumers are willing to spend more money on brands that provide excellent customer service? Even if they can get something comparable from a different brand, they will increase spending with a company that values their patrons and provides quality service. Some of the best customer service being provided today comes from…
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