Why Outsource Your Customer Service?

If you’ve thought about outsourcing your customer service, now is the perfect time to follow through with bringing professional communicators into the mix to promote your brand and make customers truly happy. Nearshore contact centers are fast becoming rock stars to companies that need a boost in the way their customers are treated. How does…

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The Value of Omnichannel Customer Service

You have a lot of options when it comes to customer service channels, with digital varieties like email and social media providing a personalized way to connect with customers. While you should take advantage of digital opportunities to engage your audience, it’s important to note that there’s still no replacement for human-to-human customer service. When…

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The Protel BPO Difference

Value is found in places other than cost. While we at Protel BPO definitely deliver on cost savings, we offer much more, including helping you develop stronger relationships with your customers. Outsource your contact center with us and you’ll quickly see the advantages. The average company partnering with Protel BPO sees between 40% and 60%…

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