Customer expectations are on the rise. Over the past two years, expectations themselves have evolved and it has happened very quickly. In fact, people with their pulse on the wants and needs of the consumers know that customer service has become exceedingly important – far more than it was pre-pandemic. Is your company meeting customer…
DetailsIt’s been a top focus of customer service conversations in 2022 and it’s slowly sinking into decision-makers at companies in many industries: consumers are less forgiving than they were prior to the pandemic when it comes to customer service interactions. Offering more personalized services is increasingly what your organization needs to provide to keep customers…
DetailsPerception in business is key. If a consumer’s perception of your brand is positive, they’re probably a loyal customer and they’ll keep coming back for business. They may even talk up your brand to other people, which can snowball into more business. Offer the right customer experience and you can gain the same advantages. In…
DetailsPleasing consumers takes more than just impressing them with products and services. Today, consumers are spending money where they feel valued, and it’s the interpersonal communications with your brand that turn them into loyal customers. This is why it could be key for you to outsource your customer service to a nearshore contact center. Improving…
DetailsThe pandemic drove home one important lesson: people desperately need other people. And while it may have been felt most dramatically among family members and friends, even a friendly voice on the other end of a customer service call felt like a lifeline. This is just one clue into why many companies are discovering that…
DetailsAre you thinking about outsourcing your inbound contact center services but aren’t yet convinced that it’s the right move for your brand? Aside from your social media presence, most customers will only have interactions with your brand through your customer service representatives, which means you can’t take any risks on poor interactions. This is particularly…
DetailsThe difference between a high-functioning contact center and one that fails to make improvements in customer relationships is training. It’s only through establishing strong educational programing that a contact center can deliver the personalized experiences that consumers have come to expect of the brands they do business with today. If you are failing to provide…
DetailsProtecting your brand’s reputation is a high priority, but so is improving that reputation. If you’re nervous about outsourcing your inbound contact center services due to a lack of control over your brand’s image, consider the successes companies in many industries have had by going off-premises with their contact center, partnering with proven professionals. Losing…
DetailsCustomer inquiries have ramped up since the pandemic altered consumers’ buying habits. For companies that weren’t prepared, redirects at call centers have increased and hold times have lengthened. The demand for personal connections has skyrocketed, and consumers have sought out customer service from brands that are able to provide a more empathetic approach. An unwillingness…
DetailsConsumers have not forgotten about the importance of the human connection in customer service. Despite the fact that multi-channel methods, including chatbots, have grown in popularity as a means of answering consumer questions, new research says the need for more interpersonal communications remains a major component of the customer experience. Amdocs, a multinational corporation that…
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