You’ve made the decision to outsource your customer service needs. What’s the next step? Do you look for a partner or a vendor? Do they need to be domestic, nearshore or offshore? Does it matter how much the customer service provider can scale to your needs? There are plenty of inquiries to make as you…
DetailsLabor shortages have hit just about every industry. Among the more persistent problems this causes is that customers feel their needs aren’t being met by the brands they spend their hard-earned money with. Fortunately, there’s a customer service solution available. According to the U.S. Chamber of Commerce, the retail trade industry is experiencing a “quit…
DetailsAre you looking for a way to stand out in the crowd? Give consumers what they want, which is more personalized interactions. Consumers today are weary of feeling like a number and are willing to drop brands that don’t prove to them that they are of value. By personalizing your outreach efforts, you will make…
DetailsWith so many artificial intelligence-generated customer service tools available today, companies small and large are taking advantage of technological improvement so they can better connect with customers on their terms. But failing to offer the human-based element will alienate a large portion of your audience that requires more than what a chatbot can offer. It’s…
DetailsBusiness leaders don’t rise to high positions by making irrational decisions – they take measured steps that are planned and well-considered that yield positive outcomes. Outsourcing plays a big part in those successes, and it can be used to gain access to everything from IT solutions to customer service support. At Protel BPO, we know…
DetailsThere has never been a more important time than now to focus on ways to improve customer service. Consumers today are not willing to let errors slide – there is a high likelihood that they’ll move to a competitor after a single misstep, even if they were formerly loyal to your brand. When you outsource…
DetailsCustomers can get upset when they aren’t happy about the way they have been treated by companies they spend their hard-earned money with. The behavior, which has been defined as “customer rage,” is the topic of a national study that reveals the rage triggers that can be avoided by providing good customer service. It was…
DetailsOutsourcing is the norm today. From sales to IT management, seeking out qualified individuals to handle specific aspects of day-to-day work is the smart way to grow a business. Increasingly, companies in many industries are outsourcing contact center assistance for their customer service needs. If improving the customer experience is something you’re considering, you’re in…
DetailsThere is a lot of information consumers can access online to get what they need to make informed buying decisions. They also have many communication options, such as chat or email to remedy an issue they’re having with a current product or service. But there is nothing like interpersonal communication in developing more well-rounded relationships…
DetailsOne of the top ways consumers learn about the products and services they purchase is through online reviews. Does your business have a disproportionate number of bad reviews related to customer service? If so, it is time to do something proactive about it. Outsourcing your customer service needs can be a valuable part of improving…
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