The Protel BPO Difference

Value is found in places other than cost. While we at Protel BPO definitely deliver on cost savings, we offer much more, including helping you develop stronger relationships with your customers. Outsource your contact center with us and you’ll quickly see the advantages. The average company partnering with Protel BPO sees between 40% and 60%…

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The Protel BPO Difference

The first step to improving customer service is often deciding on a contact center where it will be outsourced. And nearshore contact centers, which can save a company 40 to 60% compared to domestic in-house contact centers, are an increasingly popular choice. Shamir Villanueva, operations director at Protel BPO, says one of the reasons his…

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The Pros And Cons Of Using Chatbots For Inbound Customer Service.

SUMMARY – Chatbots have become integral to modern customer service strategies, offering 24/7 availability, immediate response times, and scalability that improves operational efficiency and reduces costs. By automating routine queries, chatbots facilitate a consistent service experience and can enhance sales and lead generation while gathering valuable customer insights through analytics. However, their lack of emotional…

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The Key to Success Is a Positive Customer Experience

Maintaining customer relationships is paramount to maintaining loyalty and earning returned business. The cost of acquiring new customers is quite high, which is why the focus on a positive customer experience is so important. Customers have many options in where to spend their money, which means you have to one-up your competition. You can have…

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The Importance of Quality Customer Service

Customers today want to do business with companies that take customer service seriously. Ensuring every interaction between your brand and your customer service representatives is smooth, helpful and personalized will keep your customers loyal, but failing to invest in high levels of service will do exactly the opposite. Partnering with the right contact center will…

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The Importance of Empathy in Customer Service

What’s the key to delivering excellent customer service? There is no magic, one-size-fits-all solution. Each company requires a unique approach to caring for its customers, but a common quality all successful companies share is a focus on empathy. Maybe there have been many times in your life when you reached out to customer support with…

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