Customer Loyalty Through Improved Communication

Customer loyalty has always been important, but with recent consumer trends, establishing and holding onto that loyalty is more critical now than ever. Consumer behaviors during the pandemic have been changing, but one metric that should interest you is that 75% of consumers said they bought from a variety of brands and around 60% said…

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Empathy Is Crucial for Your Customer Service Success

During uncertain times this last year and a half, customer behavior has changed. It’s time to think about how customer service needs to evolve accordingly. What has already become evident is that customer-facing representatives will need to develop a deeper understanding of clients’ needs. And moving forward, service strategies will need to reflect the understanding…

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