Expert Communicators Boost Contact Center Services

Contact center representatives are expert communicators, and their ability to use their emotional intelligence has never been more important. Consumers are using customer services for more than just help with their purchases — they’re also reaching out for social interaction. According to a study by Gartner, by 2026 almost 75% of calls fielded by contact…

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Empathy Is Crucial for Your Customer Service Success

During uncertain times this last year and a half, customer behavior has changed. It’s time to think about how customer service needs to evolve accordingly. What has already become evident is that customer-facing representatives will need to develop a deeper understanding of clients’ needs. And moving forward, service strategies will need to reflect the understanding…

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Customer Support for the Evolved Consumer

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Customer Service Improvements Save Money

Keeping your current customers is far less costly than building up a new customer base. In fact, you can count on a loyal customer to be worth almost 10 times the amount of their first purchase. From finding a more personalized way to interact with your target audience to outsourcing customer service assistance, you have…

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Customer Loyalty Through Improved Communication

Customer loyalty has always been important, but with recent consumer trends, establishing and holding onto that loyalty is more critical now than ever. Consumer behaviors during the pandemic have been changing, but one metric that should interest you is that 75% of consumers said they bought from a variety of brands and around 60% said…

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