Customer Support for the Evolved Consumer

Customer service is always evolving or in some state of flux, but the rate of change has been rapid in the last two years. Most notably, consumers are communicating with or researching multiple companies simultaneously and they are looking for fast answers and more personalized interactions. By outsourcing your customer support, you can more effectively…

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Customer Service Improvements Save Money

Keeping your current customers is far less costly than building up a new customer base. In fact, you can count on a loyal customer to be worth almost 10 times the amount of their first purchase. From finding a more personalized way to interact with your target audience to outsourcing customer service assistance, you have…

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Customer Loyalty Through Improved Communication

Customer loyalty has always been important, but with recent consumer trends, establishing and holding onto that loyalty is more critical now than ever. Consumer behaviors during the pandemic have been changing, but one metric that should interest you is that 75% of consumers said they bought from a variety of brands and around 60% said…

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Benefits and drawbacks of Organization Management Software

In addition to helping managers manage organization processes, business management software could actually help streamline processes and boost performance all over the entire institution. A single software program consist of all the tools needed to control the full range of organization functions, right from time-clock management to client onboarding and reporting. In addition , it…

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