You likely are aware that the majority of consumers who have a bad customer experience will move on to another brand. Going one step further, some of these people are eager to let others know about the negative experience they had through highly public platforms like social media. To ensure this doesn’t happen again, companies…
DetailsThere has never been a more opportune time to focus on how your organization provides customer service. Consumer needs have evolved and if you’re not meeting expectations on their terms, you may lose customers. A recent report titled “State of Service 2022” lays out some interesting information about what customers expect from customer service professionals,…
DetailsMost people have a bad customer service story. Maybe it was an unbearably long hold time followed by a brief interaction with an agent who couldn’t resolve the problem. Perhaps it came at a time when you were stressed out and the agent trying to help you showed no recognition of the emotions you were…
DetailsLocally owned and operated, Protel BPO is a Belize-based company that specializes in customer service. With a leadership team that brings more than 50 years of experience to a hands-on environment that includes highly-educated customer service professionals, our contact center is poised to continue to grow and build on its reputation as a top-rated customer…
DetailsThe demand for quality customer care is growing, which is why so many companies in a vast array of industries have chosen to outsource their customer service. At Protel BPO, the evidence is clear – our clients are strengthening their customer relationships by partnering with us. We believe every client’s experience should be a great…
DetailsDid you know that 51% of the population of Belize is bilingual? English is the official language of Belize, which is an asset for contact centers located there, like Protel BPO. When we hire customer service representatives, we put applicants through a multi-step process that ensures our chosen few have neutral accents, are focused on…
DetailsIf there is one overarching complicating factor in the customer experience, it’s the lack of qualified customer service representatives available to assist consumers of all types. And it’s no wonder: the attrition rate for in-house contact centers is 35 to 40%. If you factor in the first 90 days of employment, the attrition rate increases…
DetailsOperational excellence is not something that is accomplished and then checked off a list, never to be considered again; it’s an ongoing task that a company must intentionally pursue. At Protel BPO, a priority is placed on operational excellence, which is part of the reason so many of our clients stay loyal to us and…
DetailsThere is a lot of information consumers can access online to get what they need to make informed buying decisions. They also have many communication options, such as chat or email to remedy an issue they’re having with a current product or service. But there is nothing like interpersonal communication in developing more well-rounded relationships…
DetailsAt Protel BPO, we deliver on all of our promises. As a contact center with staffing flexibility and where customer service excellence is our expertise, we bring value in more ways than just cost savings. We’re forging tighter bonds between companies and customers, which creates long-term loyalty that improves the bottom line. Advantages of partnering…
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