Designing a personalized, enjoyable customer experience has become a competitive differentiator for companies. SuperOffice, a CRM company, recently surveyed nearly 2,000 companies to ask them about their customer experience strategies and thoughts for the future. They found that businesses had three major priorities looking ahead to the next five years. Pricing and product were two…
DetailsBelize is known for its pristine beaches, beautiful blue Caribbean waters, Mayan ruins and rainforests filled with exotic plants and animals. Yet while the country is known for its beauty, it’s also a place where contact centers have thrived. If you’re interested in partnering with a nearshore contact center, the English-speaking country of Belize is…
DetailsIf you’ve thought about outsourcing your customer service, now is the perfect time to follow through with bringing professional communicators into the mix to promote your brand and make customers truly happy. Nearshore contact centers are fast becoming rock stars to companies that need a boost in the way their customers are treated. How does…
DetailsThe role of customer service representatives has changed. Leaving the vital task of communicating with customers in the hands of untrained personnel is a risky move and could lead to your loyal customers becoming dissatisfied with your brand. According to a survey by Vision Critic, 42% of consumers will leave a brand after two bad…
DetailsWhen customer expectations evolve, so too must the methods involved in providing exceptional customer service. And while providing good customer service has always been important, what defines that for customers has changed. Customers now want more than a simple interaction; they want to feel that they are known by the brands they choose and that…
DetailsDid you know that 51% of the population of Belize is bilingual? English is the official language of Belize, which is an asset for contact centers located there, like Protel BPO. When we hire customer service representatives, we put applicants through a multi-step process that ensures our chosen few have neutral accents, are focused on…
DetailsIf you’ve witnessed long-term customers suddenly disappear, it’s highly possible that your customer experience strategies need a fresh look. From extensive hold times to unfriendly or unknowledgeable customer service representatives, there are a variety of areas where you could be creating a negative experience for the customer. Partnering with the right contact center can be…
DetailsThink about what makes your most loyal customers keep coming back. These are the people who have had numerous positive experiences with your brand, from liking your products and services to interacting with your social media posts and having friendly conversations with your customer service representatives. Customer perception of your brand is everything, so what…
DetailsConsumers have high expectations today, probably more now than ever. They don’t want to feel like a number; they want personalized services, If they aren’t satisfied with their customer experience, they won’t hesitate to go to a competitor. But what is the path to excellent customer service? The brands that get it right have found…
DetailsAt Protel BPO, we’re focused 100% on serving your customers. That’s why we have established what we like to call “brand camp,” which involves putting our agents through brand immersion. We know that today’s consumers are more focused than ever on personalized services and that the slightest poor customer service experience could lead to the…
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