The pandemic drove home one important lesson: people desperately need other people. And while it may have been felt most dramatically among family members and friends, even a friendly voice on the other end of a customer service call felt like a lifeline. This is just one clue into why many companies are discovering that…
DetailsAre you thinking about outsourcing your inbound contact center services but aren’t yet convinced that it’s the right move for your brand? Aside from your social media presence, most customers will only have interactions with your brand through your customer service representatives, which means you can’t take any risks on poor interactions. This is particularly…
DetailsThe difference between a high-functioning contact center and one that fails to make improvements in customer relationships is training. It’s only through establishing strong educational programing that a contact center can deliver the personalized experiences that consumers have come to expect of the brands they do business with today. If you are failing to provide…
DetailsProtecting your brand’s reputation is a high priority, but so is improving that reputation. If you’re nervous about outsourcing your inbound contact center services due to a lack of control over your brand’s image, consider the successes companies in many industries have had by going off-premises with their contact center, partnering with proven professionals. Losing…
DetailsCustomer inquiries have ramped up since the pandemic altered consumers’ buying habits. For companies that weren’t prepared, redirects at call centers have increased and hold times have lengthened. The demand for personal connections has skyrocketed, and consumers have sought out customer service from brands that are able to provide a more empathetic approach. An unwillingness…
DetailsConsumers have not forgotten about the importance of the human connection in customer service. Despite the fact that multi-channel methods, including chatbots, have grown in popularity as a means of answering consumer questions, new research says the need for more interpersonal communications remains a major component of the customer experience. Amdocs, a multinational corporation that…
DetailsPrice is still important to consumers, but it’s not the only thing they consider before making a purchase. What drives brand loyalty today is largely related to customer service. When you outsource to a trusted contact center, you can improve your relationships with customers and get ahead of the competition. According to the report “The…
DetailsValue is found in places other than cost. While we at Protel BPO definitely deliver on cost savings, we offer much more, including helping you develop stronger relationships with your customers. Outsource your contact center with us and you’ll quickly see the advantages. The average company partnering with Protel BPO sees between 40% and 60%…
DetailsQuality customer service has always been important for your company, but it is increasingly critical to the success of your business. Without a focus on delivering personalized customer service in today’s business climate, you’re going to fall short of meeting consumer expectations. Consumers haven’t become fickle; they just won’t remain loyal to brands that don’t…
DetailsJust about every business that rose from a simple startup and became highly successful had to face the question at some point: When have we grown so much that we need to outsource in some areas? And specifically, when do we need to consider outsourcing our inbound contact center services? The answer will differ depending…
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