Protel BPO: Leading by Example

If there is one overarching complicating factor in the customer experience, it’s the lack of qualified customer service representatives available to assist consumers of all types. And it’s no wonder: the attrition rate for in-house contact centers is 35 to 40%. If you factor in the first 90 days of employment, the attrition rate increases…

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The Protel BPO Difference

The first step to improving customer service is often deciding on a contact center where it will be outsourced. And nearshore contact centers, which can save a company 40 to 60% compared to domestic in-house contact centers, are an increasingly popular choice. Shamir Villanueva, operations director at Protel BPO, says one of the reasons his…

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Outsource Your Contact Center Services Today

Maybe it’s something you’ve heard about: companies in your industry are deciding to find better customer service at nearshore contact centers. When you outsource your contact center services to a qualified and trusted professional company that focuses on customer service, you’ll never regret it. Here’s why:   Happier Customers It’s true for companies that outsource…

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Gain Measurable Benefits When You Outsource Your Contact Center Services

There are several tell-tale signs that you need a customer service improvement. Some companies notice it when their social media engagement is lacking. Others experience problems nurturing leads while others see glaring shortfalls in account-based marketing. These are all signs that you need to outsource your contact center for more consistent and improved customer engagement.…

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Customer Service Shines When Employees are Happy

Excellent communication is the core qualification for customer service agents. For most organizations that strive to personalize their interactions with customers, this means having representatives who are empathetic, good listeners, knowledgeable and kind.   What may be a more surprising trait of every successful customer service agent is that they are happy in their job.…

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