Most companies talk about how they want to improve service, achieve a heightened customer experience and how they want their leaders to be stronger and provide the guidance necessary to create an effective team. The way to achieve these goals is to improve training for customer service agents, as well as create a standard for…
DetailsPricing and quality are still important, but the customer experience has never been more critical to consumers. According to findings by the Temkin Group, an organization that conducts customer experience research, companies that earn $1 billion can earn an extra $700 million over three years by improving their customer experience. Your company may not bring…
DetailsHappy employees create happy customers. So how do you ensure employees are happy and confident in their position? You begin with selecting people that are right for the job, giving them quality training and allowing them to grow within the organization. Outsourcing your customer service can help you ensure all of these areas are…
DetailsThere are a variety of reasons why outsourcing your contact center services is a smart strategic decision, but the one that stands out the most is the way agents at a highly respected contact center communicate with customers and improve the customer service experience. This is extremely important given consumers’ constantly changing needs in today’s…
DetailsWhether your company is a small operation or one with hundreds of employees and many departments, you want your customers to come back again and again. When you offer the right kind of customer experience, you can achieve that goal. If you’re looking for a way to make your customers more loyal, it may help…
DetailsCustomer expectations are on the rise. Over the past two years, expectations themselves have evolved and it has happened very quickly. In fact, people with their pulse on the wants and needs of the consumers know that customer service has become exceedingly important – far more than it was pre-pandemic. Is your company meeting customer…
DetailsIt’s been a top focus of customer service conversations in 2022 and it’s slowly sinking into decision-makers at companies in many industries: consumers are less forgiving than they were prior to the pandemic when it comes to customer service interactions. Offering more personalized services is increasingly what your organization needs to provide to keep customers…
DetailsPerception in business is key. If a consumer’s perception of your brand is positive, they’re probably a loyal customer and they’ll keep coming back for business. They may even talk up your brand to other people, which can snowball into more business. Offer the right customer experience and you can gain the same advantages. In…
DetailsPleasing consumers takes more than just impressing them with products and services. Today, consumers are spending money where they feel valued, and it’s the interpersonal communications with your brand that turn them into loyal customers. This is why it could be key for you to outsource your customer service to a nearshore contact center. Improving…
DetailsThe pandemic drove home one important lesson: people desperately need other people. And while it may have been felt most dramatically among family members and friends, even a friendly voice on the other end of a customer service call felt like a lifeline. This is just one clue into why many companies are discovering that…
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