The need to stay within a budget can inform many decisions leaders make at companies. When you partner with a nearshore contact center, the cost savings are measurable, but the true value you find is in improved customer service.
Building Strong Relationships
The key to any company’s success is return business, and this only happens when the customer is happy. There are always going to be complexities in commerce, whether it’s at a traditional brick-and-mortar store or e-commerce, so when a consumer has questions, they need a reliable source for information. That’s what quality contact centers specialize in: building relationships through effective communication.
From a simple question to a complex problem, trained agents at a contact center quickly and accurately convey information that remediates issues and fully informs the customer. When they do this in a warm and friendly manner, the outcome is increased loyalty from the customer and bigger profits for the company.
A Focus on Education
A nearshore contact center in Belize has a well-educated pool of candidates from which it can hire. The majority of students there come out of high school and transition into associate’s degree programs. This makes them excellent candidates for the training curriculum at contact centers where they are taught everything they need to know about the brands they represent.
Affordability is certainly a key attraction for companies looking for a bargain. And when you partner with a nearshore contact center based in Belize, the salaries are roughly 60 to 80% lower than what you see at companies in the U.S. But that doesn’t mean they’re offering bargain services. The attrition rate at these contact centers is only 5%, which means the employees are successful at their jobs. They enjoy their role and convey that positive vibe to the customers they communicate with daily.
Belize is a hot spot for nearshore contact center services. This nearby country, where English is the official language, has thousands of people working at contact centers. It has become a promising, sought-after career and the populace is perfectly suited for this type of work, as they are known for their warmth and friendliness.
Protel BPO is located in Belize, where we have experienced much growth over the last few years. Our growth is related to the needs of our clients who want flexibility and scalability in the contact centers they do business with. We can offer that to you, too. Contact us and let’s talk about how our services can give you a competitive edge.