Case Study: The World's Leading Meal Kit Company
At Protel BPO, a proactive commitment to excellence pervades the culture. By first asking each customer what their request or expectation is, our agents work to resolve the request and to give their best effort at meeting the customer’s expectation. Within this atmosphere, agents don’t offer an empty promise that something will be handled; they are hardworking, respectful and polite in their pursuit of an exceptional experience for every customer.
In addition, Protel BPO agents work under a leadership that is committed to equipping them with the tools and information they need to service customers satisfactorily and efficiently – including the world’s leading meal kit company. Because agents are quickly informed of changes and have access to brand information, all for the purpose of offering excellent customer service, results are impressive.
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