How Do Agents Get to Know Your Brand? Brand Camp.
When you trust the Protel team with your contact center solutions, you can trust that the introduction and training process is as thorough and rigorous as possible. We refer to the process as Brand Camp, and we take every moment to the highest standards of brand knowledge.
The Brand Camp experience is so important to every level of our team, from the agent to the team leader and our management. At Protel BPO, we know our agents act as an extension of your in-house team, representing your brand with accuracy and a commitment to your company’s vision and goals.
There’s no magic; it’s a combination of training and a commitment to your brand. Read more today about how Protel BPO trains agents for your best experience possible.