Practicing social responsibility includes outsourcing your contact center in areas of need.

Partnering With a Nearshore Contact Center and the Positive Impact on a Community

There are many reasons to partner with a nearshore contact center; namely, your ability to improve customer relationships, but there is another component linked to social responsibility. While you have a responsibility to your employees to remain profitable, you can also help out communities that truly value your business, and you can have a positive…

Outsourced contact center services lead to better customer interactions.

The Best Way to Drive Brand Loyalty Is Happy Contact Center Employees

Company culture has become a priority for business leaders and rightly so. It’s a reflection of your brand’s identity and values, and it directly influences the interactions your employees have with customers. Satisfied employees can focus on the customer’s needs, while disgruntled employees are distracted by their own concerns. So, the big question is: Are…