If you’ve decided it’s time to outsource your inbound contact center services, you should consider a nearshore organization. Why nearshore? The answer for those who have gone this route revolves around the fact that they’re getting offshore savings with nearshore advantages.
One of the best places for nearshore inbound contact center services is Belize — an English-speaking country that is considered the “Caribbean treasure.” Residents in Belize have adopted American customs and are often considered people with “warm” personality traits, making them excellent customer service representatives.
Reasons to Partner With a Belizean Contact Center
Belize is only a few hours flight from some major U.S. cities, making it a nearshore destination and one that shares Mountain and Central time zones. And while Belize’s official language is English, more than half of the population is also fluent in Spanish, which is a plus for clients who have Spanish-speaking customers that need assistance.
With a professional business environment, political and social scene, Belize is an environmentally stable country. It is also financially sound and has more than four decades of a stable exchange rate with the U.S. These are attractive features of any nearshore country, but also important is the labor pool. The largest city in the country is Belize City, which has a pool of qualified residents who are employed at top-notch contact centers.
There is also the cultural affinity Belizeans share with the U.S. Practicing the same customs and trends, the contact center employees easily communicate with English-speaking consumers. Finally, companies that outsource their inbound contact center needs from Belize enjoy the fact that these contact centers have subsidized training and tax incentives to draw from, making them not only highly-trained employees, but also able to pass those cost savings down to customers.
Why Protel BPO?
Protel BPO is based in Belize City where we draw from an excellent pool of residents who become quality contact center representatives, proudly providing brands from many industries assistance in communicating with their valued consumers. We offer training that ensures our representatives are informed about the companies we represent so any question that comes their way is answered correctly and with confidence.
While we are happy to tout our employees’ abilities, we’re not charging extra for them. In fact, our clients save 40% to 60% on what they would have spent on U.S.-based contact centers. Don’t spend more on services that aren’t as good. Contact Protel BPO today and find out how you can improve customer loyalty, see return business and improve your bottom line with our top-quality inbound contact center services.