At Protel BPO, we deliver on all of our promises. As a contact center with staffing flexibility and where customer service excellence is our expertise, we bring value in more ways than just cost savings. We’re forging tighter bonds between companies and customers, which creates long-term loyalty that improves the bottom line.
Advantages of partnering with Protel BPO:
- We are based in Belize where English is the official language
- Our nearshore location offers incredible value
- Labor shortages are not a problem in Belize
- From 5 to 1,500 seats, we provide customized customer assistance solutions
- Save 40-60% compared to domestic operations
- Our attrition rates are better than the industry standard
Yes, English is the official language in Belize, but about half the residents here also speak Spanish, which is a huge advantage to companies that serve a Hispanic population. The accent in this country is neutral, which means there are no communication problems that many experience with offshore contact centers.
Protel BPO is no stranger to some big brand names, but that doesn’t mean we can’t assist smaller companies with just as much expertise.
Focused and customized customer service satisfaction goals will be set according to your desired outcomes. Furthermore, we will make goals for improvements in areas like average handle time and quality of communication.
Kevin Herrera, founder and CEO at Protel BPO, often says that one thing that continually stands out about Protel BPO is the company’s authenticity of approach – across leadership, training, sales, and service.
“What you see online is what you get,” he said. “Our team is real, dedicated and hard-working. They are everything and more I hoped for when I started Protel BPO here in my home country. I am continually inspired by the ways our company makes an impact on the opportunities now, and in the future, for the amazing people of Belize.”
Contact us and get more information about how we can help boost your customer satisfaction results. Our commitment to quality includes acting as a branch of the companies we serve, absorbing the company culture and having thoughtful, effective communication with customers while solving their problems and strengthening relationships. We can’t wait to partner with you.