Locally owned and operated, Protel BPO is a Belize-based company that specializes in customer service. With a leadership team that brings more than 50 years of experience to a hands-on environment that includes highly-educated customer service professionals, our contact center is poised to continue to grow and build on its reputation as a top-rated customer relationship leader.
Protel BPO delivers quality care to clients via its 1,000-seat contact center where voice, email, chat and social media communication formats are utilized to meet customer needs. Serving retail, transportation, healthcare, technology, education, insurance, publishing, financial services, home warranty, eCommerce and franchise support, Protel BPO is no stranger to assisting household names like J. Crew.
The vice president of one of our clients, which happens to be a Fortune 1000 company, said their experience with Protel BPO “exceeded our expectations. We’ve been impressed with the language skills and talent of the agents, as well as the agility and communications of their leadership.”
Located in Belize City, Protel BPO is able to serve English-speaking customers because English is the official language of Belize and its residents have a neutral accent. And while that is important in delivering top-notch communication, Belize is also known for its warmth. It’s not just because of its location on the Caribbean coast, but because its residents are friendly. That friendliness spills over into conversations and interactions with client customers.
Other reasons why Belize is a perfect place for a contact center:
Perfectly positioned in Central and Mountain times zones, Belize City is only a 2-to-4-hour flight from key U.S. cities.
Belizean residents are tied in very closely to all things Americans enjoy, including everything from customs to trends.
Belize has a stable government and infrastructure, as well as a stable professional business environment.
Located in the largest city in Belize, Protel BPO has access to the largest labor pool in the country.
Take advantage of the convenient location of our headquarters and pay us a visit. We always welcome our clients to be part of the training and education programming. And be sure to visit one of the beaches while you’re here.
The Right Price
While the true value in partnering with Protel BPO is in our services and how they strengthen the relationships between the brand and its customers, there are also financial incentives to consider. Protel BPO offers 40% to 60% savings over the average U.S. contact center operation.
Contact Protel BPO today and find out more about how your customers service can be improved, giving you the competitive advantage.