Protel BPO’s contact center services give U.S. brands a competitively-priced solution to customer service. Brands can trust that Protel BPO’s English-speaking agents will converse easily with customers, since Belize is an English-speaking country and its close proximity makes the U.S. culture popular in Belize.
Rather than endure the cost of establishing a contact center, training employees and managing quality contact center services, businesses can outsource to Protel BPO while still providing customers a seamless brand experience. Protel’s agents are thoroughly trained, making adaptation to your brand natural and knowledge for customer service challenges extensive. An open-door policy at Protel BPO heightens management’s ability to coach employees and enables employees to engage in the problem solving that yields superior customer service.
“Loyalty” and “customer retention” are often found in the same sentence. Why? Because without having loyalty to a brand, consumers simply don’t stick around for more than one purchase. Does a one-time purchase mean the product was bad? Maybe. But more often than not, it was the customer experience that lacked. Quality customer care means…
It seems everyone is in a race to win over new customers. But how many organizations are hitting their goals? Placing a stronger emphasis on keeping current customers happy should be just as important, if not more important, than acquiring new buyers. The customer experience has to be at the forefront of every company’s list…
Companies that succeed have several things in common. They are experts at what they do, create solutions and products that their target audience needs and they outsource aspects of their business that are not part of their expertise. Many successful companies seek out BPO support services because they know building relationships with customers is critical…
One of the most widely recognized criticisms about the customer service industry, particularly in jobs related to contact centers, is the turnover rate. For those experiencing a 40% attrition rate, that’s something to be celebrated because that represents the best-case scenario. Therefore, before partnering with a contact center, it’s important to ask crucial questions about…
Can customer service really be part of a marketing strategy? In some ways, it always has been, as the goal of customer service is to keep your customers coming back. While some marketing ploys are built around attracting customers, customer service is critical in retaining customers. Why? Because customers who are treated with excellent service…
So you’ve made the decision to outsource your customer service needs to a professional company. Do you know how to find the best contact center to meet your unique needs? There are several factors to consider as you narrow down your search. Flexibility Flexibility can apply in a couple of very important areas. First, you’re…
You likely are aware that the majority of consumers who have a bad customer experience will move on to another brand. Going one step further, some of these people are eager to let others know about the negative experience they had through highly public platforms like social media. To ensure this doesn’t happen again, companies…
Customer service is notorious for its high turnover rate. It ranks in the top 10 for careers with the highest churn rates, which can be a challenge for organizations working to create better relationships with their customers. If you are struggling to retain agents and are looking to improve customer experience outcomes it may be time to…
Kevin Herrera, CEO of Protel BPO, knows that growth is an integral part of his company. Growth has allowed Protel BPO to remain competitive in the contact center industry, but it’s also answered needs among customers who are growing as well and need extra help with customer relations. “We began with 65 seats,” he said.…
Turnover for customer service agents for many businesses has been challenging lately, which is only compounded by the difficulty of finding the right talent. There are also frustrations involved with training and onboarding new employees, only to lose them shortly after they’re done with their training. It seems like a no-win situation, but when you…