Protel BPO’s contact center services give U.S. brands a competitively-priced solution to customer service. Brands can trust that Protel BPO’s English-speaking agents will converse easily with customers, since Belize is an English-speaking country and its close proximity makes the U.S. culture popular in Belize.
Rather than endure the cost of establishing a contact center, training employees and managing quality contact center services, businesses can outsource to Protel BPO while still providing customers a seamless brand experience. Protel’s agents are thoroughly trained, making adaptation to your brand natural and knowledge for customer service challenges extensive. An open-door policy at Protel BPO heightens management’s ability to coach employees and enables employees to engage in the problem solving that yields superior customer service.
Turnover for customer service agents for many businesses has been challenging lately, which is only compounded by the difficulty of finding the right talent. There are also frustrations involved with training and onboarding new employees, only to lose them shortly after they’re done with their training. It seems like a no-win situation, but when you…
There has never been a more opportune time to focus on how your organization provides customer service. Consumer needs have evolved and if you’re not meeting expectations on their terms, you may lose customers. A recent report titled “State of Service 2022” lays out some interesting information about what customers expect from customer service professionals,…
Are there lessons to be learned by looking back at previous recessions? The Great Recession of 2008 is getting plenty of attention now as economists predict a recession in the near future. One thing that doesn’t change, in good times or bad, is that consumers expect great customer service, which is something you can offer…
If there is one overarching complicating factor in the customer experience, it’s the lack of qualified customer service representatives available to assist consumers of all types. And it’s no wonder: the attrition rate for in-house contact centers is 35 to 40%. If you factor in the first 90 days of employment, the attrition rate increases…
Did you know that consumers are willing to spend more money on brands that provide excellent customer service? Even if they can get something comparable from a different brand, they will increase spending with a company that values their patrons and provides quality service. Some of the best customer service being provided today comes from…
It’s time to rethink your approach to customer service. Recent marketing surveys have revealed a sea of change in consumers, the bulk of whom say a single bad experience with a brand will send them packing. That’s why outsourcing your customer service to a trusted contact center makes so much sense right now. The pandemic…
Do you want to find the best contact center for handling all of your customer service needs? Cost is a factor for most organizations when deciding who to partner with for customer service, but it is important to also look at other factors. You also want to consider how the contact center trains its agents,…
Belize is known for its pristine beaches, beautiful blue Caribbean waters, Mayan ruins and rainforests filled with exotic plants and animals. Yet while the country is known for its beauty, it’s also a place where contact centers have thrived. If you’re interested in partnering with a nearshore contact center, the English-speaking country of Belize is…
The role of customer service representatives has changed. Leaving the vital task of communicating with customers in the hands of untrained personnel is a risky move and could lead to your loyal customers becoming dissatisfied with your brand. According to a survey by Vision Critic, 42% of consumers will leave a brand after two bad…
Think about what makes your most loyal customers keep coming back. These are the people who have had numerous positive experiences with your brand, from liking your products and services to interacting with your social media posts and having friendly conversations with your customer service representatives. Customer perception of your brand is everything, so what…