Protel BPO’s contact center services give U.S. brands a competitively-priced solution to customer service. Brands can trust that Protel BPO’s English-speaking agents will converse easily with customers, since Belize is an English-speaking country and its close proximity makes the U.S. culture popular in Belize.
Rather than endure the cost of establishing a contact center, training employees and managing quality contact center services, businesses can outsource to Protel BPO while still providing customers a seamless brand experience. Protel’s agents are thoroughly trained, making adaptation to your brand natural and knowledge for customer service challenges extensive. An open-door policy at Protel BPO heightens management’s ability to coach employees and enables employees to engage in the problem solving that yields superior customer service.
Are you thinking about outsourcing your inbound contact center services but aren’t yet convinced that it’s the right move for your brand? Aside from your social media presence, most customers will only have interactions with your brand through your customer service representatives, which means you can’t take any risks on poor interactions. This is particularly…
The difference between a high-functioning contact center and one that fails to make improvements in customer relationships is training. It’s only through establishing strong educational programing that a contact center can deliver the personalized experiences that consumers have come to expect of the brands they do business with today. If you are failing to provide…
Quality customer service has always been important for your company, but it is increasingly critical to the success of your business. Without a focus on delivering personalized customer service in today’s business climate, you’re going to fall short of meeting consumer expectations. Consumers haven’t become fickle; they just won’t remain loyal to brands that don’t…
In a perfect world, customer inquiries would only pop up between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. But the reality is these inquiries need to be addressed every hour of every day of the week, even holidays. An inbound contact center is the most efficient way to handle the needs…
Contact center representatives are expert communicators, and their ability to use their emotional intelligence has never been more important. Consumers are using customer services for more than just help with their purchases — they’re also reaching out for social interaction. According to a study by Gartner, by 2026 almost 75% of calls fielded by contact…
Customer service is no longer a service provided only to consumers who have made a purchase, as today’s consumer requires high-quality services in order to become a customer. The vast majority of consumers say that quality customer services are what they rely on to make a purchase. Failing to live up to those expectations will…
When someone loves their job, it shows. In fact, they might not even think of their daily nine-to-five as a job at all. This is what you want in a contact center representative charged with communicating with your customers. Unfortunately, there are a variety of ways in which a contact center employee can begin to…
The hospitality industry centers on customer relationships. Customer satisfaction is crucial in every industry, but it’s an especially important lifeline in the hospitality industry. Given the fluctuations caused by seasonal changes, this can put an overload on representatives and affect the overall experience of your customers. The answer to the issue is to outsource your…
Quality customer service has never been more important. The statistics back that up. Around 82% of customers say they want instant answers to their questions, so when customer services are lacking, those questions go unanswered and you stand the chance of losing once-loyal customers. When you outsource your customer service needs, you’re on the right…
Acquiring new customers is a costly venture. When you’ve made improving customer satisfaction scores a high priority, you increase your chances of return customers that become loyal to your brand. It’s estimated that retaining customers is anywhere from five to 25 times less expensive than getting a new consumer on board with your brand. That…