At Protel BPO, we’re focused 100% on serving your customers. That’s why we have established what we like to call “brand camp,” which involves putting our agents through brand immersion. We know that today’s consumers are more focused than ever on personalized services and that the slightest poor customer service experience could lead to the desertion of brands they were once loyal to. When you partner with us, you get a partner that becomes a customer service branch of your company.
Our brand camp includes two full days of brand immersion. This involves a thorough education in your company culture, which includes your values and everything you hold dear. But brand camp’s immersion process also involves getting our agents up to speed with all your products and services. We have established a set of milestones that all agents must achieve before advancing.
When we say our agents are a branch of your brand, we mean it. We invite all of our clients to get involved, which means you have direct access to our agents and can actively participate in their training. Some of our clients prefer a more hands-off approach and instead receive frequent updates on the training and how they are impacting your customers, yet others come to our offices and watch them go through brand camp and assist in the process.
Incentives for Agents
Protel BPO knows what to look for in prospective agents. We only hire people who have a knack for communication and a desire to provide a quality customer service experience. But we also know that without the tools to succeed, they will flounder. Our brand camp considers every possible situation that your customers might present to our agents, which means they hit the ground running and are fully empowered to provide quality customer service.
And while being successful in their daily tasks is a huge reward, we also present them with a points program that includes exciting rewards. This can push an upward mobile employee to exceedingly higher standards, which will eventually put them into management positions. Our approach to employee satisfaction creates a happy work environment, which in turn creates happy employees – something that transfers to your customers when they contact us for assistance.
Find out more about brand camp and how we strive for 100% satisfaction by contacting us today. When you partner with Protel BPO, you get the premium services only found at top-ranking contact centers, but without the premium prices.