Why Protel BPO

Delivering Premium BPO Solutions Since 2012

Protel BPO delivers the seamless and customized nearshore contact center solutions companies require to stay competitive in a dynamic business landscape. Compared to other BPO providers, we’ve differentiated ourselves through our unique culture, cost savings, experienced labor force, and strategic location in Belize. We offer significant advantages in terms of native English-speaking agents, cultural affinity, geographic proximity, and competitive pricing. Some highlights of our services include:

Cost & Value:

Protel BPO’s rates are extremely competitive, providing clients 40–60% savings on BPO services compared to the average cost of contact centers in the United States. This gives our partners the benefit of qualified, English-speaking agents for a tremendous value.

BPO Experience:

Our services have been used across numerous industries by companies including J. Crew, Omni Hotels & Resorts, Advance Auto Parts, and many others, demonstrating our experience delivering quality customer service and our ability to adapt our services to your brand’s unique needs.

Bilingual Agents:

Belize is the only country in Central America whose official language is English, and more than half the population is fluent in Spanish. This allows us to provide bilingual BPO services, further capitalizing on our strategic nearshore location.

Responsive Client Interactions:

The size of our organization helps us stay agile in delivering compelling customer service and determining customers’ precise needs. Our agents strive for personalized interactions across all our services, from appointment scheduling to order fulfillment and upselling, our flexibility and customized service is unmatched by our competitors.

Scalability:

Our offices in Belize provide a high capacity for contact center agents, making our BPO services easily scalable to meet clients’ changing call volumes and seasonal demand.

Culture:

We are locally owned and operated, and our flat organizational structure and daily executive oversight ensures our partners benefit from our agents’ exceptional training and our expertise in delivering quality BPO services.

Data Security:

We maintain HIPAA compliance and PCI-DSS certification to properly safeguard customer information and keep your business secure.

Protel BPO currently has two brick-and-mortar locations in Belize City, with plans to expand in Belize and other nearshore locations to accommodate our company’s growth. We hold ourselves to the highest accountability standards to provide exceptional customer experiences, allowing our partners to fully devote themselves to core business operations. Partner with us today to benefit from our trusted experience and the outstanding value of our services.