Client Satisfaction
Value Creation
Meeting Commitments
Integrity
High Quality
Dependability
Our Vision
We are intent on providing a high quality, efficient, 24/7 contact center service to clients abroad for both inbound and outbound transactions by utilizing highly trained and motivated staff, the latest technology and by developing a culture of excellence resulting in total client satisfaction and profitability.
Our Mission
To create custom-designed BPO solutions for clients that serve as a seamless extension of their own service to customers while adhering to the highest standards of affordable quality.
Our Leadership
KENT HERRERA
Chairman
Chairman of Protel BPO holds a Bachelor’s Degree in Accounting
from Fordham University in New York and a Masters Degree
in Business from Oxford Brooks University in the UK and is
ACCA qualified. He presently holds the position of CFO of Citrus Products.
KEVIN HERRERA
CEO
CEO of Protel BPO has a Bachelor’s Degree in Accounting from
Baruch College in New York and is CPA qualified. He worked
with Deloitte as a Senior Auditor, he was the CEO of the Belize
Chamber of Commerce and was also Country Manager of CHx
Belize LP, a Petroleum Investment company in Belize.