To create custom-designed BPO solutions for clients that serve as a seamless extension of their own service to customers while adhering to the highest standards of affordable quality.
When you partner with Protel BPO for your contact center services, you’ll notice the difference right away. From the competitive costs to a staff that is experienced at providing high-quality service, the benefits will improve your return on investment, as well as your customer satisfaction ratings.
We not only hire the best talent, but also provide in-person engagement and oversight of team members, observing and refining their skills on every call. This culture of ongoing training that exists at Protel BPO means that we are always pursuing growth for your brand. Our open-door policy ensures that agents serving your company have the full support and resources of our management.
When you choose Protel BPO you get all the cost savings of an offshore contact center, but with none of the challenges that come with using a faraway, non-English-speaking contact center. Our agents work as an extension of your team, providing consistent service and a customer experience that positively represents your brand.