CUSTOMER SERVICE
Honoring Our People Honors Your Customers.
Every day we honor the people we employ and the culture they live in by providing the training and incentives that naturally develop a culture of positive leadership across our contact center. This helps create the ultimate nearshore contact center customer experience where happy employees mean your customers are happy, too – and all within a native English-speaking environment.
ABOUT PROTEL
English-Speaking Agents and All the Warmth You’d Expect from a Belize BPO.
Absolute quality and absolute responsiveness are essential to brands who seek to build customer loyalty on every interaction. Our Belize contact center agents are English-speaking, and committed to top-level value, quality and agent retention. You know your customers are in the best of hands with our nearshore customer service at Protel BPO.
EXCEPTIONAL TRAINING
Only a Two-Hour Flight from Miami.
Belize is a global leader in nearshore contact center and nearshore BPO solutions, offering an abundant workforce, stable environment, and a vibrant culture that understands English culture, too. All of this in a three-hour flight from Miami. Find out why so many companies choose Belize contact center and outsourcing solutions.
Benefits of Outsourcing Call Center Services
Outsourcing call center services offers powerful advantages for businesses ready to scale. With Protel BPO, a leading nearshore contact center outsourcing company based in Belize, you get top-tier service, lower costs, and a seamless customer experience.
Cut Costs, Not Quality
Running an in-house team means high labor, training, and infrastructure costs. By working with an outsourced call center like Protel BPO, companies can save up to 60% while accessing expert talent and robust systems. Our center outsourcing service delivers high performance without high expenses.
Boost Customer Satisfaction
At Protel BPO, our agents are trained in best practices for customer service operations. We measure success with real call center performance metrics like FCR and NPS. Through omnichannel support, phone, email, chat, and more, we provide consistent service that enhances the overall customer experience. Our specialized services include inbound call center, order processing services, and appointment setting, helping clients improve response time and satisfaction rates.
Gain a Competitive Edge
Our center operations allow your business to focus on what it does best. From AI-powered tools to CRM integration, we help you scale quickly and efficiently. Outsourcing means greater agility, faster response times, and stronger customer support.
Choosing the Right Outsourcing Partner
Choosing a call center partner goes beyond price. It’s about performance, reliability, and cultural alignment. Protel BPO stands out as a top outsource call center thanks to our Belize-based team fluent in English, deep understanding of U.S. business culture, and commitment to measurable results. We offer personalized service, fast onboarding, and flexible scaling to meet evolving client needs.