You might know Belize as the small Caribbean country on the northeastern coast of Central America, but did you know that it is a perfect spot for top-quality contact center services? It’s considered one of the best nearshore countries for highly-rated contact center assistance.
American businesses have recently begun to seek out services from Latin American countries, including Belize, because they can save money but also get the kind of expert assistance they need to hit production and profit goals.
The best business strategies include elements that will strengthen relationships between the brand and the customer, and when you have the right contact center on your side, you can create a bond that will result in loyalty and repeat business.
Top Reasons for Partnering with a Nearshore Contact Center
One of the first steps is to stop thinking about developing an in-house contact center and let the professionals do that for you. Most organizations that have tried the in-house method have lost money doing it because it’s expensive to establish a contact center, and when you don’t hire smart, you end up alienating your customers who will go somewhere else for a better customer experience.
- Educated Workforce
Contact centers in many nearshore countries focus on educating their employees far more than what you see in America. This gives them the knowledge they need to convey information correctly to customers in need.
- Great Communication
The official language in Belize is English, so contact center workers not only have English as their first language, but there is also rarely any accent that would hinder a customer from understanding them.
- No International Time Zone Issues
Belize is in the central standard time zone, which means hours of operation will not impact the quality of the services provided.
When you partner with the right contact center, you get personalized attention. The people who communicate with your customers are trained about your company culture, have a vast knowledge of your products and services and can relay information quickly and effectively.
Employees in contact centers in Belize are paid well, so you don’t have to worry that anyone working for your company is being exploited. However, Belize real estate is a fraction of the cost in the U.S., so you aren’t paying outrageous fees for their services. Furthermore, when you partner with a high-quality contact center, they’re constantly investing in technology that improves their services, but without gouging you with higher fees.
At Protel BPO, our operation in Belize has proven effective as a contact center solution for many industries here in the U.S. We’re competitively priced, yet we offer premium services. If you want your customers to feel like they’re talking to a friend when they communicate with a contact center, you need to partner with us.