What do people value most about their customer experience? They’re often looking for a unique, personalized customer experience; for others, some of the most important points to hit with your customer service include being knowledgeable, convenient, efficient and friendly. Prioritize these four areas and you’re likely to find yourself hitting the sweet spot with many of your customers.
Meeting Consumers on Their Terms
Yes, speed is important to consumers today. They want answers and they want them fast. That means brands are striving to offer more convenient means of accessing information. Some have focused on chatbots while others are invested in a more robust social media experience that reaches customers fast. However, one of the most preferred ways to interact with customers is still with a conversation.
There are numerous channels for interactive experiences, so it’s important to know what your customers’ preferences are and meet them there. According to the PwC’s “Future of Customer Experience Survey,” 82% of Americans say they prefer to interact with a real person more as technology improves. This means your contact center plays a critical role in a customer’s experience.
Outsourcing for Maximum Effect
The popularity of nearshore contact centers is growing. Nearshore contact centers in Belize have a reputation for exceptional service quality at a lower cost.
And while cost savings might be the initial pull to partner with a nearshore contact center, most organizations quickly realize true value is much greater than anticipated. Not only is the cost lower, but they experience growth in areas like customer loyalty and satisfaction.
Advancing Relationships
The way to the heart of consumers today is personalization. That’s tough to do if you don’t have the right connections in place. For example, partnering with Protel BPO puts your customers in touch with informed professional agents that provide warm, friendly service.
As a top-notch contact center, Protel BPO is connected with the latest telecommunications technology, which means consumers don’t get the runaround or the usual hassles when trying to find answers to questions via a contact center. But more importantly, our agents are highly skilled and able to answer any query coming their way. All of their knowledge is conveyed in a personalized manner that serves to build relationships between your brand and your customers.
Get more information about how we excel at putting the customer first by contacting us at Protel BPO today.
