Healthcare & Medical Services
Healthcare providers must juggle patient expectations, adherence to strict regulations, and numerous administrative tasks, all of which make it difficult for organizations to provide consistent and high-quality patient care. With Protel’s healthcare BPO services, our agents are trained to handle back-office and administrative tasks specific to the healthcare industry, enabling organizations to focus on enhancing patient experiences. The healthcare BPO solutions provided by Protel take care of numerous operational tasks:
Patient Scheduling & Support
Protel’s healthcare BPO services include appointment scheduling, sending appointment reminders, completing pre-visit screenings, monitoring helplines, and following up with recently discharged patients. Additionally, with the increasing popularity of telehealth services, Protel BPO agents schedule, troubleshoot, and assist patients with the use of telehealth platforms for even more comprehensive care.
Insurance Coordination & Verification
Proper coordination of patient care and insurance is vital to providing patients the services they require. When it comes to healthcare BPO solutions, our staff verify patients’ insurance and claims submissions, review and process claims, and confirm prior authorization requests. In addition to coordinating patient benefits, our services include claim adjudication, managing claim denials, and processing insurance appeals. These services lower costs for healthcare providers while providing patients with consistently high-quality insurance support.
Medical Billing Management
Following the coordination of insurance benefits and claims, Protel BPO’s team are well-versed in handling patient billing and collections, as well as posting payments once they are received. Through efficient medical billing management, our agents enable healthcare organizations to focus more time and energy on quality care.
Compliance & Regulatory Support
Protel BPO maintains HIPAA and PCI-DSS data protection standards, and our team is trained to verify that healthcare organizations provide the same level of data protection. Our healthcare business process outsourcing includes HIPAA training and auditing, data privacy monitoring, and the routine submission of regulatory reports. Trusting our staff to maintain data protection standards ensures patient information remains fully secure.
Culture, Experience, and Value
Contact Protel BPO to see how our services enhance your business.
