Hospitality & Travel BPO Services

Travel & Hospitality Call Center Outsourcing

Protel BPO’s services are widely used throughout the travel and hospitality industry, as our services can be easily scaled to match seasonal demands and improve guest experiences. In addition, our travel BPO services lower operating costs and optimize back-office operations, which is why our services are trusted by hotels, airlines, and online travel agencies. Our hospitality call center outsourcing solutions include:

Reservation & Booking Support

Our team books flights and hotels, reserves travel packages, schedules car rentals and trip activities, and coordinates group travel arrangements. These services ensure travelers can confidently make travel plans 24/7, giving travel and hospitality organizations more resources to directly cater to customers’ needs.

Customer Service & Guest Support

Using Protel BPO’s live chat communications, our travel call center outsourcing delivers premier concierge service in real-time. This provides guests with rapid responses for customer complaints, live updates on itinerary changes and cancelled travel plans, and prompt communication on travel and hospitality loyalty programs. More than this, our staff can issue tickets, make appropriate fare adjustments, and process refunds.

Digital Customer Engagement

After being trained in proper brand messaging, Protel agents monitor online reviews of your brand, respond to customer reviews, escalate negative reviews when necessary, and engage with customers on social media. By using these additional means of communication with customers, brands can stay agile to quickly address negative feedback and provide full accountability.

Sales & Upselling

Protel’s travel BPO service agents receive brand-specific training enabling them to effectively promote travel packages, offer hotel upgrades, and provide customers with information on loyalty programs to help drive customer retention. Our staff are also well-versed in cross-selling various add-ons such as insurance, meals, or activity packages for travel packages.

Accounting & HR Back Office

Outside of improved customer communication and engagement, our travel customer service outsourcing includes management of multiple back-office tasks. Our agents can track employee payroll and timekeeping, accurately maintain staff onboarding documentation, process vendor invoices, and support inventory and procurement services for hotels.

With Protel’s travel BPO services, our team is deeply committed to handling these tasks with care, giving travel and hospitality companies additional opportunities to strengthen their customer service offerings. With our hospitality call center outsourcing, companies can offer 24/7 service in English and Spanish, maintain consistent and real-time communications with customers, and build and protect their brand’s reputation. Protel’s hotel and travel call center outsourcing increases sales and revenue by helping organizations maintain cost-effective operations and delivering enhanced customer service, all for a fraction of the cost of U.S. contact centers.