There are many reasons to partner with a nearshore contact center; namely, your ability to improve customer relationships, but there is another component linked to social responsibility. While you have a responsibility to your employees to remain profitable, you can also help out communities that truly value your business, and you can have a positive impact in these communities where a fair wage is hard to come by.
Social Responsibility and Your Bottom Line
Belize is a great example of how communities in this developing country can be positively impacted by your partnership with them. The country has a GDP of only $1.9 billion. Consider that Vermont, the U.S. state with the lowest GDP, sits at $32 billion, and you can see how important outsourcing to a contact center in this country, whose official language is English, benefits them and your company.
Focusing on social responsibility is important, not just because it’s the right thing to do, but because high-quality employees today seek out employers who make social responsibility part of their company culture.
You don’t have to make monetary sacrifices in this endeavor. Case in point: your contact center is often the first line of communication between your brand and your customers, which is why it’s important that the experience be nothing short of excellent. Belize, as an English-speaking country, doesn’t suffer from the communication gap common in offshore contact centers where English is not the first language. Rather, the employees are able to communicate and establish the right relationships with your customers clearly and easily.
What to Look for in a Quality Contact Center
The ability to establish relationships is among the top qualities contact centers tout. These are centers that can handle a variety of topics, answer all types of questions and offer the advice customers require.
A quality contact center is one where a customer-centric attitude is constantly on display. They aim to please the customer, which means their success in this endeavor results in loyalty to your brand and return business. And the best contact centers have the ability to align their services to your objectives.
If you’re interested in seeing the advantages that other companies have experienced by partnering with a nearshore contact center, contact us at Protel BPO. We’re located in Belize and we pay our employees 40% to 70% above the minimum wage. We’re committed to providing exemplary customer service while at the same time focusing on the betterment of our own employees and their families, so contact us and let’s discuss our approach.