Did you know that 51% of the population of Belize is bilingual? English is the official language of Belize, which is an asset for contact centers located there, like Protel BPO.
When we hire customer service representatives, we put applicants through a multi-step process that ensures our chosen few have neutral accents, are focused on pleasing customers and have the attributes of great communicators.
All of these things are important to consumers today because they demand personalized attention from representatives who are quick to help but are also armed with all the information they need to satisfy customers and provide a high-quality customer experience.
Protel BPO is in Belize, but it feels close to the United States. After all, it’s only a 1.5 to 3-hour flight from such major cities as Miami, Atlanta and Houston. The time zones in Belize fit that of the central and mountain zones, which is another example of the nearshore perks Protel BPO brings to the table.
You can save contact center costs by outsourcing, but it’s not only about the money. Before seeking out services in a foreign country, even if it is nearby, you still need to look into its infrastructure and political stability. The power grid is stable in Belize and the political system is sound. The country has reliable telecommunications services, too.
The Importance of Training
If there is one quality that separates a high-functioning contact center from one that fails to make the proper connections with customers, it’s training.
Education is empowerment. Our employees are happy because our training programs give them everything they need to succeed and success breeds happiness.
Fiscally responsible organizations will do everything they can to keep costs down, which is why nearshore contact centers get so much attention. For example, when our clients switch from a U.S.-based contact center and come to us, they save between 30% and 50%. And while that’s certainly attractive, we focus more on the value our clients get, because when you partner with us, we become an arm of your company, handling your customer service needs with unmatched quality.
Our strength lies in our ability to hire the right people and give them the training they need to fully satisfy every customer need. It’s something our competitors are unable to achieve. Contact us and find out more about how we will take a custom approach to assisting you and your customers.
“We take great pride in providing outsourcing services that will make you, our clients, happy,” said Protel BPO CEO Kevin Herrera. “We provide excellent outsourcing services in customer services, sales, appointment setting, lead generation and other services. Our goal is to make your customers love your products and services.”