Blog
Enhance the Customer Experience by Outsourcing to a Nearshore Contact Center
Meeting customer expectations continues to be a moving target, as the wants and needs of consumers evolve. It’s a challenge, but it needs to be met with intentionality or customers will leave to find a better customer experience with your competitors. One area in which most companies know they could use some improvement is in ... Enhance the Customer Experience by Outsourcing to a Nearshore Contact Center
Protel BPO: Bringing Value and Growth to Our Customers
Making the choice to outsource your contact center needs is a big step, and there are many variables to think about. What do you look for in a partner that can take care of your customers’ needs? At Protel BPO, we know from experience what it takes to become a true partner that brings value ... Protel BPO: Bringing Value and Growth to Our Customers
Building Strong Relationships
The need to stay within a budget can inform many decisions leaders make at companies. When you partner with a nearshore contact center, the cost savings are measurable, but the true value you find is in improved customer service. Building Strong Relationships The key to any company’s success is return business, and this only happens ... Building Strong Relationships
Nearshore Excellence in Customer Service With Protel BPO
Kevin Herrera, CEO of Protel BPO, knows that growth is an integral part of his company. Growth has allowed Protel BPO to remain competitive in the contact center industry, but it’s also answered needs among customers who are growing as well and need extra help with customer relations. “We began with 65 seats,” he said. ... Nearshore Excellence in Customer Service With Protel BPO
Customer Service in the Age of Digitization
What do people value most about their customer experience? They’re often looking for a unique, personalized customer experience; for others, some of the most important points to hit with your customer service include being knowledgeable, convenient, efficient and friendly. Prioritize these four areas and you’re likely to find yourself hitting the sweet spot with many ... Customer Service in the Age of Digitization
Have You Considered Outsourcing Your Contact Center Services?
Can a nearshore contact center really boost customer satisfaction while saving money? If you partner with the right company, the answer is yes. But it can be challenging to identify the right contact center services partner. Organizations that have outsourced to nearshore contact centers have found that it all boils down to training, employee empowerment, ... Have You Considered Outsourcing Your Contact Center Services?
Protel BPO: Focused on Excellence
Operational excellence is not something that is accomplished and then checked off a list, never to be considered again; it’s an ongoing task that a company must intentionally pursue. At Protel BPO, a priority is placed on operational excellence, which is part of the reason so many of our clients stay loyal to us and ... Protel BPO: Focused on Excellence
Reasons to Partner With a Nearshore Contact Center
Turnover for customer service agents for many businesses has been challenging lately, which is only compounded by the difficulty of finding the right talent. There are also frustrations involved with training and onboarding new employees, only to lose them shortly after they’re done with their training. It seems like a no-win situation, but when you ... Reasons to Partner With a Nearshore Contact Center
Quality Customer Service Leads to an Overall Quality Customer Experience
There has never been a more opportune time to focus on how your organization provides customer service. Consumer needs have evolved and if you’re not meeting expectations on their terms, you may lose customers. A recent report titled “State of Service 2022” lays out some interesting information about what customers expect from customer service professionals, ... Quality Customer Service Leads to an Overall Quality Customer Experience
Outsourcing Can Help You Save Money While Improving Customer Service
Are there lessons to be learned by looking back at previous recessions? The Great Recession of 2008 is getting plenty of attention now as economists predict a recession in the near future. One thing that doesn’t change, in good times or bad, is that consumers expect great customer service, which is something you can offer ... Outsourcing Can Help You Save Money While Improving Customer Service
Protel BPO: Leading by Example
If there is one overarching complicating factor in the customer experience, it’s the lack of qualified customer service representatives available to assist consumers of all types. And it’s no wonder: the attrition rate for in-house contact centers is 35 to 40%. If you factor in the first 90 days of employment, the attrition rate increases ... Protel BPO: Leading by Example
The Protel BPO Difference
The first step to improving customer service is often deciding on a contact center where it will be outsourced. And nearshore contact centers, which can save a company 40 to 60% compared to domestic in-house contact centers, are an increasingly popular choice. Shamir Villanueva, operations director at Protel BPO, says one of the reasons his ... The Protel BPO Difference