Are you having staffing issues? Employers in just about every industry are having problems finding workers. If that is the case for you, your customer service needs can be met through a nearshore contact center. Many people are attracted to cost savings associated with nearshore services, but the value runs much deeper than dollars alone.
One thing many companies lack is flexibility. There is no capacity for “rolling with the punches” or responding to an uptick in business if you don’t have the right number of employees or the capacity to quickly roll out new product support at the rate customers require it.
When you partner with a trusted nearshore contact center, you have access to as many employees as you need to help your customers. Furthermore, the educational programming at these centers is second to none, which means when you have new products or services, you gain the flexibility to keep pace with fluctuations in business.
Improved Customer Experiences
When you partner with a top-notch nearshore contact center, you have passionate people representing your brand. They are trained to deliver the best customer experience possible through personalized communication with your valued customers. This results in happy customers who become more loyal to your brand and return time and time again to do more business with you.
Belize is a popular source for nearshore contact center services because its official language is English. Not only are the people known for their friendliness and warmth, but they are also able to clearly communicate with your stateside customers in a neutral accent.
In addition, a majority of the residents of Belize are bi-lingual, which means they can be of assistance to your Spanish-speaking customers who appreciate being able to get customer service in their native tongue.
In Belize, a contact center agent is a sought-after position. Unlike many in-house contact centers, Protel BPO does not struggle with turnover and agents are offered valuable incentives for excellent work and advancement. When you partner with a nearshore contact center, you are able to meet all the challenges faced on a daily basis, with agents that represent your brand, excel at this type of work and are given the tools to succeed.
At Protel BPO, we’re proud to be a Belize-based contact center where we have fully embraced the American culture and are able to quickly adopt our clients’ company culture. Contact us and let’s discuss all the benefits you’ll get when you accept us as part of your team.