Protel BPO’s contact center services give U.S. brands a competitively-priced solution to customer service. Brands can trust that Protel BPO’s English-speaking agents will converse easily with customers, since Belize is an English-speaking country and its close proximity makes the U.S. culture popular in Belize.
Rather than endure the cost of establishing a contact center, training employees and managing quality contact center services, businesses can outsource to Protel BPO while still providing customers a seamless brand experience. Protel’s agents are thoroughly trained, making adaptation to your brand natural and knowledge for customer service challenges extensive. An open-door policy at Protel BPO heightens management’s ability to coach employees and enables employees to engage in the problem solving that yields superior customer service.
There might be different approaches to improving customer loyalty compared to how you improve brand loyalty, but one thing is for certain: providing high-quality customer service will lead to meeting both of those goals. You can boost your customer loyalty by lowering prices, but when a customer is loyal to a brand, they’re willing to…
It’s no longer enough for a company to simply provide excellent products or services to their customer bases. Today’s consumers expect much more than that, which is why there is a movement toward establishing strategies focused on customer retention, boosting customer relationships and developing a heightened sense of loyalty among the target audience. Achieving all…
SUMMARY – Chatbots have become integral to modern customer service strategies, offering 24/7 availability, immediate response times, and scalability that improves operational efficiency and reduces costs. By automating routine queries, chatbots facilitate a consistent service experience and can enhance sales and lead generation while gathering valuable customer insights through analytics. However, their lack of emotional…
It’s always been difficult to seek out new customers and convince them to become loyal to your brand, which is why companies do their best to keep their current customers. And they have good reason: Studies show that 93% of customers are more likely to make multiple purchases with companies who provide excellent customer service.…
In the realm of customer service, the experience of the consumer has taken center stage as businesses seek to enhance customer relationships and secure a solid return on investment. Outsourcing customer service, particularly to nearshore contact center vendors, has become a prominent strategy to manage inbound contact centers without compromising the quality of service. This…
Recognizing that high-quality customer service is vital isn’t a problem for most organizations, but knowing when to outsource these services can be challenging. When you need cost savings without sacrificing quality, partnering with a nearshore contact center could be the best solution for your business. Partnering With Professionals The factors that lead an organization to…
When peak season arrives, it seems that, no matter how prepared you are, something comes up to remind you that you didn’t plan for everything. Customer service departments often struggle the most during busy times, scrambling to hire qualified individuals and get them trained in time to field an influx of calls. Unfortunately, this task…
From cruise lines to top clothing product companies, every industry is impacted by missed calls from customers. If this problem affects your company, outsourcing to the right contact center, like Protel BPO, can make a difference in your customer service satisfaction and to your bottom line. When you fail to connect to your customer or…
Personalized customer service isn’t easy to come by. But having a team of empathetic, friendly and knowledgeable people at a contact center doesn’t have to be a challenge – you just need to partner with the right company. When you want to focus on your company’s core competencies while treating your customers well, outsource to…
The knowledge that a single poor customer experience could lead to customer churn has motivated many companies to seek out solutions for improving relationships. One of the most popular and most effective solutions is outsourcing customer service needs to a reputable contact center. The sooner you can take proactive measures to improve customer relationships, the…
When customer service representatives leave their posts in droves, companies lose money and customers get less-than-optimal service. Unfortunately, the customer service industry is notorious for its turnover rate. Nailing down the reasons for such high employee attrition is difficult, as every company’s experience can differ, but one of the common themes is that employees are…
The labor shortage has made an impact on customer services in just about every industry. While businesses deal with a lack of staff, customer demands are often unmet and this has led to frustration and customer churn. Can outsourcing your customer service to professionals solve the problem? Even in times when it’s considered an employer’s…
Artificial intelligence (AI) is shaking up the status quo in the customer service landscape, but can it lead to improved relationships and a stronger bottom line? Customer service is a wide-ranging specialty and there is room for automated processes, but the human element is still a key piece. AI in customer service is most prevalent…
Keeping your support team in-house seems to make sense, because who would know better about your company’s products and services than the people under your roof? Unfortunately, as you know, your customer support staff is usually brought in specifically for that job and may have no other experience with your company, and therefore no deep…
All the hard work you put into the products and services your company offers can be futile if you’re falling short on a crucial aspect of doing business today – the customer experience. Consumers demand quality products and services, but they will not spend money with you if they feel undervalued. There are three main…
Trends come and go, but one thing that will never change is the importance of the relationship you have with your customers. Lately, the focus has been on the customer experience, which includes a variety of factors that impact your customers’ feelings about your brand. According to a report from Gartner, more than 80% of…
You’ve made the decision to outsource your customer service needs. What’s the next step? Do you look for a partner or a vendor? Do they need to be domestic, nearshore or offshore? Does it matter how much the customer service provider can scale to your needs? There are plenty of inquiries to make as you…
Are you looking for a way to stand out in the crowd? Give consumers what they want, which is more personalized interactions. Consumers today are weary of feeling like a number and are willing to drop brands that don’t prove to them that they are of value. By personalizing your outreach efforts, you will make…
With so many artificial intelligence-generated customer service tools available today, companies small and large are taking advantage of technological improvement so they can better connect with customers on their terms. But failing to offer the human-based element will alienate a large portion of your audience that requires more than what a chatbot can offer. It’s…
Business leaders don’t rise to high positions by making irrational decisions – they take measured steps that are planned and well-considered that yield positive outcomes. Outsourcing plays a big part in those successes, and it can be used to gain access to everything from IT solutions to customer service support. At Protel BPO, we know…
Customers can get upset when they aren’t happy about the way they have been treated by companies they spend their hard-earned money with. The behavior, which has been defined as “customer rage,” is the topic of a national study that reveals the rage triggers that can be avoided by providing good customer service. It was…
Outsourcing is the norm today. From sales to IT management, seeking out qualified individuals to handle specific aspects of day-to-day work is the smart way to grow a business. Increasingly, companies in many industries are outsourcing contact center assistance for their customer service needs. If improving the customer experience is something you’re considering, you’re in…
When a customer needs assistance, the faster you can resolve the problem the more likely you are to retain them as customers. The customer experience is about more than the quality of your products or services; it’s about your approach to showing customers that you truly value them. One way you can do that is…
“Loyalty” and “customer retention” are often found in the same sentence. Why? Because without having loyalty to a brand, consumers simply don’t stick around for more than one purchase. Does a one-time purchase mean the product was bad? Maybe. But more often than not, it was the customer experience that lacked. Quality customer care means…
It seems everyone is in a race to win over new customers. But how many organizations are hitting their goals? Placing a stronger emphasis on keeping current customers happy should be just as important, if not more important, than acquiring new buyers. The customer experience has to be at the forefront of every company’s list…
Companies that succeed have several things in common. They are experts at what they do, create solutions and products that their target audience needs and they outsource aspects of their business that are not part of their expertise. Many successful companies seek out BPO support services because they know building relationships with customers is critical…
One of the most widely recognized criticisms about the customer service industry, particularly in jobs related to contact centers, is the turnover rate. For those experiencing a 40% attrition rate, that’s something to be celebrated because that represents the best-case scenario. Therefore, before partnering with a contact center, it’s important to ask crucial questions about…
Can customer service really be part of a marketing strategy? In some ways, it always has been, as the goal of customer service is to keep your customers coming back. While some marketing ploys are built around attracting customers, customer service is critical in retaining customers. Why? Because customers who are treated with excellent service…
So you’ve made the decision to outsource your customer service needs to a professional company. Do you know how to find the best contact center to meet your unique needs? There are several factors to consider as you narrow down your search. Flexibility Flexibility can apply in a couple of very important areas. First, you’re…
You likely are aware that the majority of consumers who have a bad customer experience will move on to another brand. Going one step further, some of these people are eager to let others know about the negative experience they had through highly public platforms like social media. To ensure this doesn’t happen again, companies…