Protel BPO’s contact center services give U.S. brands a competitively-priced solution to customer service. Brands can trust that Protel BPO’s English-speaking agents will converse easily with customers, since Belize is an English-speaking country and its close proximity makes the U.S. culture popular in Belize.
Rather than endure the cost of establishing a contact center, training employees and managing quality contact center services, businesses can outsource to Protel BPO while still providing customers a seamless brand experience. Protel’s agents are thoroughly trained, making adaptation to your brand natural and knowledge for customer service challenges extensive. An open-door policy at Protel BPO heightens management’s ability to coach employees and enables employees to engage in the problem solving that yields superior customer service.
It’s always been difficult to seek out new customers and convince them to become loyal to your brand, which is why companies do their best to keep their current customers. And they have good reason: Studies show that 93% of customers are more likely to make multiple purchases with companies who provide excellent customer service.…
In the realm of customer service, the experience of the consumer has taken center stage as businesses seek to enhance customer relationships and secure a solid return on investment. Outsourcing customer service, particularly to nearshore contact center vendors, has become a prominent strategy to manage inbound contact centers without compromising the quality of service. This…
Recognizing that high-quality customer service is vital isn’t a problem for most organizations, but knowing when to outsource these services can be challenging. When you need cost savings without sacrificing quality, partnering with a nearshore contact center could be the best solution for your business. Partnering With Professionals The factors that lead an organization to…
When peak season arrives, it seems that, no matter how prepared you are, something comes up to remind you that you didn’t plan for everything. Customer service departments often struggle the most during busy times, scrambling to hire qualified individuals and get them trained in time to field an influx of calls. Unfortunately, this task…
From cruise lines to top clothing product companies, every industry is impacted by missed calls from customers. If this problem affects your company, outsourcing to the right contact center, like Protel BPO, can make a difference in your customer service satisfaction and to your bottom line. When you fail to connect to your customer or…
Personalized customer service isn’t easy to come by. But having a team of empathetic, friendly and knowledgeable people at a contact center doesn’t have to be a challenge – you just need to partner with the right company. When you want to focus on your company’s core competencies while treating your customers well, outsource to…
The knowledge that a single poor customer experience could lead to customer churn has motivated many companies to seek out solutions for improving relationships. One of the most popular and most effective solutions is outsourcing customer service needs to a reputable contact center. The sooner you can take proactive measures to improve customer relationships, the…
When customer service representatives leave their posts in droves, companies lose money and customers get less-than-optimal service. Unfortunately, the customer service industry is notorious for its turnover rate. Nailing down the reasons for such high employee attrition is difficult, as every company’s experience can differ, but one of the common themes is that employees are…
The labor shortage has made an impact on customer services in just about every industry. While businesses deal with a lack of staff, customer demands are often unmet and this has led to frustration and customer churn. Can outsourcing your customer service to professionals solve the problem? Even in times when it’s considered an employer’s…
Artificial intelligence (AI) is shaking up the status quo in the customer service landscape, but can it lead to improved relationships and a stronger bottom line? Customer service is a wide-ranging specialty and there is room for automated processes, but the human element is still a key piece. AI in customer service is most prevalent…