Your customers are shifting their priorities, especially when talking with companies.
While traditional factors like price and quality remain more important for some consumers, many consider themselves to have gone through a significant transformation in how they prioritize brand following in light of the pandemic.
Why is this so important? When a customer is confronted by poor service, or when they feel that their preferences aren’t being understood or considered, they know that there is another company standing by, ready to offer them the experience they want.
Contact centers must be mindful of a concept called “Reimagined Customers, and there are some key categories that have eclipsed quality and price in terms of customers’ response to a brand. Protel BPO can address “reimagined customers” and what matters most to them with consistent, quality-driven contact center solutions.
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