The pandemic drove home one important lesson: people desperately need other people. And while it may have been felt most dramatically among family members and friends, even a friendly voice on the other end of a customer service call felt like a lifeline. This is just one clue into why many companies are discovering that a nearshore contact center is what they need to establish a solid connection with customers.
The benefits of outsourcing to a nearshore contact center go beyond that empathetic voice to include:
Highly-Trained, Quality Agents: It is an understatement to say that companies were not prepared for a widespread lockdown, and for contact center agents, those that were able to keep working were not trained to handle the wide variety of requests from customers. They were forced to scramble, leaving no time for training.
A nearshore contact center provider is often in a better situation to provide ongoing training to its agents. During the pandemic, many contact centers in Belize remained working steadily to provide excellent customer experiences and pursue advanced training opportunities.
Labor Availability: In Belize, a contact center agent position is a sought-after job. At Protel BPO, agents are part of a vibrant team, incentivized and rewarded for completing training, reaching goals and providing excellent service. The agents at Protel BPO are excited to come to work because they work for appreciative managers who are investing in their careers.
Cost Savings: A nearshore contact center offers quality agent support at offshore prices. You might save up to 50% compared to an on-site or onshore contact center. These cost savings come not just in the form of agent salaries, but also their benefits and even the equipment and office space needed to support an in-house contact center.
Companies also need to consider the cost of hiring and retaining agents. While an agent position is sought-after in Belize, companies hiring in-house agents in the United States can spend valuable resources hiring, onboarding and retaining their agents. None of these costs are passed to the client in a nearshore contact center.
Now that you know the benefits of partnering with a nearshore contact center, you may be wondering why you should contact Protel BPO in particular. Here are a few key reasons:
- Location: Clients like to joke that they can have breakfast at home, lunch at Protel BPO. Our location is just a short flight from many American cities. And why not do business within sight of the lovely Caribbean Sea?
- Language: English is the official language of Belize, and our agents speak it fluently.
- Culture: This may be the lynchpin of the entire discussion. Not only does Belize share a culture with the United States, but you get that unique Belize warmth that makes every conversation feel like talking to an old friend.
At Protel BPO, we are ready to offer you all of these benefits and more. Let’s talk about how a nearshore contact center offers your customers high-quality service at a price you’ll love.