Value is found in places other than cost. While we at Protel BPO definitely deliver on cost savings, we offer much more, including helping you develop stronger relationships with your customers. Outsource your contact center with us and you’ll quickly see the advantages.
The average company partnering with Protel BPO sees between 40% and 60% cost savings over the average U.S.-based contact center operation. But we’re not only offering cost savings — we’re bringing quality and culture to our clients, which leads to loyal customers for your business.
Our community in Belize is unique:
- Belize has a vibrant talent pool, providing plenty of recruiting opportunities and long-term employment with career-track individuals.
- Belize is known for its warm and friendly culture and welcoming tone, which is key for a quality customer experience.
- Belize is an English-speaking country with a stable democratic government and a solid economy.
With Miami being just a two-hour flight away, Belize also shares time zones with the U.S., so we are able to communicate with your customers on their time. We know that when your U.S.-based customers need assistance, communication with customer service reps is key to those consumers becoming loyal customers.
Technology and Education Are Key
At Protel BPO, we implement the latest, most modern and advanced contact center technologies, which helps our agents communicate more efficiently with your clients. It also gives us tools that improve performance in just about every aspect of what we do.
Perhaps even more important than technology is our approach to educating our employees. Training occurs regularly and often, with a system of rewards and motivations that ensures high employee retention. When our employees get on that first call with a customer, they have all the information they need to make that interaction a positive and informative one.
One of the most well-known clients we have at Protel BPO is a large clothing company. When they wanted to partner with a contact center for customer service, they chose Protel BPO because of the culture, experience, and speed to market. Through extensive training and a vibrant partnership, we have worked together to achieve goals from day one, and we will do the same for your company.
Contact us and let’s discuss our approach to top-quality communication with your valued customer.