In a perfect world, customer inquiries would only pop up between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. But the reality is these inquiries need to be addressed every hour of every day of the week, even holidays. An inbound contact center is the most efficient way to handle the needs of consumers with exceptional customer service, which in turn advances the relationships you have with your target audience.
While it’s widely known that providing quality customer service helps to retain current customers, the side effect of this 24/7 dedication to customer service is that a portion of the interactions will come from prospective buyers. When you can impress them with your dedication to providing helpful answers, you create new devotees to your brand. Of course, none of this is possible without the assistance of professionals who know how to communicate, are armed with the answers and know your audience. This is what a quality inbound contact center offers.
Getting Ahead of Problems
As long as consumers are buying products and services, there will be problems that need direct attention. Some of these problems will result in the loss of that consumer’s business, but not if you can catch it before the spiral begins.
In some cases, jumping online and communicating via chatbot will take care of the small problems. But when it’s more significant and needs the interaction of an educated individual who can deliver answers, the inbound contact center’s trained agents will answer the call and remediate what could turn out to be a larger issue.
Improve Sales
There are times when a consumer will be a click away from hitting the “buy” button, then have a question that needs to be answered before that occurs. When they can jump on a call with an experienced agent who is ready to assist, your sales numbers improve.
Look at the average time of your sales cycle and see it shorten when you partner with the right inbound contact center.
You’re delivering personalized services that matter to consumers and that extends to your contact center where warm and friendly communication is the key to pleasing customers and creating loyalty. That’s what we offer at Protel BPO. As a nearshore operation, we offer cost advantages that stateside contact centers can’t, but that doesn’t mean we skimp on customer services. Our customers can speak to our reputation as expert communicators who embrace the brands we assist. Contact us and learn more about our inbound contact center services.