When peak season arrives, it seems that, no matter how prepared you are, something comes up to remind you that you didn’t plan for everything. Customer service departments often struggle the most during busy times, scrambling to hire qualified individuals and get them trained in time to field an influx of calls. Unfortunately, this task is rarely accomplished.
Rather than let the seasonal surges be a pain point, forward-thinking companies outsource their customer service needs and bypass all the challenges that come with trying to hustle and get ahead of the impending rush of customer calls.
Aside from avoiding the seasonal fray, what are some of the other perks companies experience while outsourcing customer services? The following are common among businesses of all sizes:
- Happier Customers
Rather than having trouble getting through to an agent, customers get fast responses. - Better Service
Fast response times are great, but insufficient if the customer isn’t getting the information they need. Contact centers offer expert assistance through their highly skilled agents who are ready for any question. - Savings
Yes, it costs money to outsource, but you can save up to 60% of what most domestic, in-house customer service departments spend on their operations when you outsource. - Long-Term Loyalty
It’s not just the busy seasons that matter – customers make inquiries throughout the year, so when you have a professional customer service company working for you, you can rest assured that your customers are taken care of, which results in long-term loyalty and business.
If you’ve struggled to get ahead of your competitors, the missing link could be the way your customers are treated. Outsource to the right contact center and you stand a better chance of outperforming your competition.
Constant Support
Meeting peak season demands is important, but so too is providing the care customers need during off hours. Questions don’t cease after 5 p.m. and may not line up neatly with your time zone. Top-quality contact centers have solutions for taking care of customers regardless of the time of day or what part of the world the inquiries are coming from.
Outsource for Improved Focus
Let the customer service experts handle this critical part of your business. Rather than try to be a part-time customer service professional, focus on your core competencies and improve on what you already know.
When you’ve got strategic initiatives that require all your focus, put your efforts toward them while letting Protel BPO take care of your customers. It’s what we do and what we excel at. Contact us and let’s discuss our methods of creating meaningful customer experiences.