Proven hiring practices and education keep contact center employees at their jobs for longer.

Improve Contact Center Success With Better Staffing Practices

One of the most widely recognized criticisms about the customer service industry, particularly in jobs related to contact centers, is the turnover rate. For those experiencing a 40% attrition rate, that’s something to be celebrated because that represents the best-case scenario. Therefore, before partnering with a contact center, it’s important to ask crucial questions about…

Embrace the human interaction in customer service and see your customers show their appreciation with continued business.

The Human Touch Is Still an Important Part of Your Customer Service

With so many advancements in technology related to artificial intelligence (AI) and automated processes, is there really any need for the human touch in customer service? While AI and machine learning have their place, nothing rivals the effectiveness of human interaction in building customer relationships. There are many studies about consumer preferences to warrant looking…