It seems everyone is in a race to win over new customers. But how many organizations are hitting their goals? Placing a stronger emphasis on keeping current customers happy should be just as important, if not more important, than acquiring new buyers. The customer experience has to be at the forefront of every company’s list…
Companies that succeed have several things in common. They are experts at what they do, create solutions and products that their target audience needs and they outsource aspects of their business that are not part of their expertise. Many successful companies seek out BPO support services because they know building relationships with customers is critical…
At Protel BPO, we deliver on all of our promises. As a contact center with staffing flexibility and where customer service excellence is our expertise, we bring value in more ways than just cost savings. We’re forging tighter bonds between companies and customers, which creates long-term loyalty that improves the bottom line. Advantages of partnering…
One of the most widely recognized criticisms about the customer service industry, particularly in jobs related to contact centers, is the turnover rate. For those experiencing a 40% attrition rate, that’s something to be celebrated because that represents the best-case scenario. Therefore, before partnering with a contact center, it’s important to ask crucial questions about…
Consumer preferences change; they always have and always will, but it is important as a business leader to monitor these changes so you can stay on track with your level of service and provide a great customer experience. What’s changed recently, mostly in the last three years, is consumers choosing to do business with companies…
Locally owned and operated, Protel BPO is a Belize-based company that specializes in customer service. With a leadership team that brings more than 50 years of experience to a hands-on environment that includes highly-educated customer service professionals, our contact center is poised to continue to grow and build on its reputation as a top-rated customer…
Many businesses are based on providing a service that focuses on one specific need. For example, Nike creates quality athletic wear and Ray Ban produces specialty eyewear. Unless your business model centers on offering quality customer service, is it best to have this important part of your company in-house? Hiring for roles unrelated to your…
Can customer service really be part of a marketing strategy? In some ways, it always has been, as the goal of customer service is to keep your customers coming back. While some marketing ploys are built around attracting customers, customer service is critical in retaining customers. Why? Because customers who are treated with excellent service…
There are many advantages to outsourcing your customer support. A key benefit of outsourcing is that professional contact centers are skilled in knowing what qualities to look for in an agent. Far too often, in-house customer service departments, plagued with staffing shortages, hire people who aren’t a good fit for customer service. This often leads…
With so many advancements in technology related to artificial intelligence (AI) and automated processes, is there really any need for the human touch in customer service? While AI and machine learning have their place, nothing rivals the effectiveness of human interaction in building customer relationships. There are many studies about consumer preferences to warrant looking…