When a customer’s experience doesn’t go well, many negative effects are set in motion, not the least of which is the possible loss of that customer and the money they might have spent with your company. Recently American Express surveyed consumers to get an idea of the impact customer service has on consumers. They found…
There are several tell-tale signs that you need a customer service improvement. Some companies notice it when their social media engagement is lacking. Others experience problems nurturing leads while others see glaring shortfalls in account-based marketing. These are all signs that you need to outsource your contact center for more consistent and improved customer engagement.…
Excellent communication is the core qualification for customer service agents. For most organizations that strive to personalize their interactions with customers, this means having representatives who are empathetic, good listeners, knowledgeable and kind. What may be a more surprising trait of every successful customer service agent is that they are happy in their job.…
It’s time to rethink your approach to customer service. Recent marketing surveys have revealed a sea of change in consumers, the bulk of whom say a single bad experience with a brand will send them packing. That’s why outsourcing your customer service to a trusted contact center makes so much sense right now. The pandemic…
Do you want to find the best contact center for handling all of your customer service needs? Cost is a factor for most organizations when deciding who to partner with for customer service, but it is important to also look at other factors. You also want to consider how the contact center trains its agents,…
Are you having staffing issues? Employers in just about every industry are having problems finding workers. If that is the case for you, your customer service needs can be met through a nearshore contact center. Many people are attracted to cost savings associated with nearshore services, but the value runs much deeper than dollars alone.…
Designing a personalized, enjoyable customer experience has become a competitive differentiator for companies. SuperOffice, a CRM company, recently surveyed nearly 2,000 companies to ask them about their customer experience strategies and thoughts for the future. They found that businesses had three major priorities looking ahead to the next five years. Pricing and product were two…
Belize is known for its pristine beaches, beautiful blue Caribbean waters, Mayan ruins and rainforests filled with exotic plants and animals. Yet while the country is known for its beauty, it’s also a place where contact centers have thrived. If you’re interested in partnering with a nearshore contact center, the English-speaking country of Belize is…
If you’ve thought about outsourcing your customer service, now is the perfect time to follow through with bringing professional communicators into the mix to promote your brand and make customers truly happy. Nearshore contact centers are fast becoming rock stars to companies that need a boost in the way their customers are treated. How does…
The role of customer service representatives has changed. Leaving the vital task of communicating with customers in the hands of untrained personnel is a risky move and could lead to your loyal customers becoming dissatisfied with your brand. According to a survey by Vision Critic, 42% of consumers will leave a brand after two bad…