All the hard work you put into the products and services your company offers can be futile if you’re falling short on a crucial aspect of doing business today – the customer experience. Consumers demand quality products and services, but they will not spend money with you if they feel undervalued. There are three main…
Excellence in customer service requires an investment, but the returns can be huge. The potential to unlock financial benefits lies in the effectiveness of communication between the brand and the customer, which is why it’s crucial to partner with the right contact center. Meet Expectations It’s never okay to treat a customer like a number,…
Trends come and go, but one thing that will never change is the importance of the relationship you have with your customers. Lately, the focus has been on the customer experience, which includes a variety of factors that impact your customers’ feelings about your brand. According to a report from Gartner, more than 80% of…
Finding the right outsourced customer support is possible, but some important considerations need to be addressed before you can identify what’s going to be a good fit for your organization. There are many options out there today for getting help with providing a more well-rounded customer experience, but some key things you should consider while…
Labor shortages have hit just about every industry. Among the more persistent problems this causes is that customers feel their needs aren’t being met by the brands they spend their hard-earned money with. Fortunately, there’s a customer service solution available. According to the U.S. Chamber of Commerce, the retail trade industry is experiencing a “quit…
There has never been a more important time than now to focus on ways to improve customer service. Consumers today are not willing to let errors slide – there is a high likelihood that they’ll move to a competitor after a single misstep, even if they were formerly loyal to your brand. When you outsource…
Customers can get upset when they aren’t happy about the way they have been treated by companies they spend their hard-earned money with. The behavior, which has been defined as “customer rage,” is the topic of a national study that reveals the rage triggers that can be avoided by providing good customer service. It was…
There is a lot of information consumers can access online to get what they need to make informed buying decisions. They also have many communication options, such as chat or email to remedy an issue they’re having with a current product or service. But there is nothing like interpersonal communication in developing more well-rounded relationships…
One of the top ways consumers learn about the products and services they purchase is through online reviews. Does your business have a disproportionate number of bad reviews related to customer service? If so, it is time to do something proactive about it. Outsourcing your customer service needs can be a valuable part of improving…
A happy customer is a long-term customer, but it doesn’t happen automatically; it takes personalized customer service to establish a great relationship between a brand and a customer. When you partner with a nearshore contact center, you get the kind of assistance that you need to turn one-time purchasers into loyal customers. “But aren’t you…