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Protel BPO
Contact Center in Belize
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Category Archives: Inbound contact center

When you partner with a nearshore contact center, you get more than cost savings – you get value.

Why So Many Companies are Choosing Nearshore Contact Center Services

Inbound contact centerBy sjcmarketingOctober 25, 2022

Nearshore contact centers are increasingly a top choice for companies looking to outsource their customer service. Cost savings and quality outcomes are part of the draw for nearshore contact centers, but another appealing benefit is the warmth and communication skills of the agents. When you partner with a nearshore contact center, you’re getting an immediate…

Partnering with a nearshore contact center provides valuable benefits, such as reduced costs.

A Nearshore Contact Center Experience That Is “UnBelizable”

Inbound contact centerBy sjcmarketingSeptember 13, 2022

The offshore vs. nearshore debate for outsourcing customer service is gaining traction thanks to the emergence of Belize as a nearshore powerhouse. While El Salvador, Nicaragua and Panama have all grown as countries providing contact center services, only Belize has English as its official language. And not only do Belizeans speak English, but they also…

Consumers want more than speed in customer service.

What You Need to Know About the Evolution of Customer Service

Inbound contact centerBy sjcmarketingJuly 19, 2022

When customer expectations evolve, so too must the methods involved in providing exceptional customer service. And while providing good customer service has always been important, what defines that for customers has changed. Customers now want more than a simple interaction; they want to feel that they are known by the brands they choose and that…

Partner with Protel BPO and realize more value.

Protel BPO: Leading Provider of Customer Experience Excellence

Inbound contact centerBy sjcmarketingJuly 12, 2022

Did you know that 51% of the population of Belize is bilingual? English is the official language of Belize, which is an asset for contact centers located there, like Protel BPO. When we hire customer service representatives, we put applicants through a multi-step process that ensures our chosen few have neutral accents, are focused on…

Strong leaders promote happiness in the workplace, which shows in customer satisfaction results.

Customer Satisfaction Improvements Start With Strong Leadership

Inbound contact centerBy sjcmarketingJune 7, 2022

Most companies talk about how they want to improve service, achieve a heightened customer experience and how they want their leaders to be stronger and provide the guidance necessary to create an effective team. The way to achieve these goals is to improve training for customer service agents, as well as create a standard for…

Choose a nearshore inbound contact center for improved customer services.

Know When to Outsource Your Inbound Contact Center Services

Inbound contact centerBy sjcmarketingFebruary 1, 2022

Just about every business that rose from a simple startup and became highly successful had to face the question at some point: When have we grown so much that we need to outsource in some areas? And specifically, when do we need to consider outsourcing our inbound contact center services? The answer will differ depending…

Strong communication skills is the top characteristic of a quality customer service center.

Strengthening Relationships With Your Customers Is Key to Business Growth

Inbound contact centerBy sjcmarketingJanuary 25, 2022

In a perfect world, customer inquiries would only pop up between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. But the reality is these inquiries need to be addressed every hour of every day of the week, even holidays. An inbound contact center is the most efficient way to handle the needs…

Don’t let your customer service slip — partner with a quality contact center and maintain customer loyalty.

The Importance of Customer Service With Today’s Consumers

Inbound contact centerBy sjcmarketingJanuary 4, 2022

Customer service is no longer a service provided only to consumers who have made a purchase, as today’s consumer requires high-quality services in order to become a customer. The vast majority of consumers say that quality customer services are what they rely on to make a purchase. Failing to live up to those expectations will…

Don’t risk your company’s reputation by providing poor customer service.

How Does Customer Service Impact Your Brand?

Inbound contact centerBy sjcmarketingDecember 28, 2021

As you already know, successful companies have outstanding customer service. But did you know that a single bad customer service experience can permanently cost you a customer? It is true now more than it has ever been: if you aren’t able to tend to the needs of your customer in a timely manner, you will…

The nearshore contact center experience improves the customer experience.

Our Agents Love Their Jobs — Find Out Why This Matters to Your Customers

Inbound contact centerBy sjcmarketingDecember 21, 2021

When someone loves their job, it shows. In fact, they might not even think of their daily nine-to-five as a job at all. This is what you want in a contact center representative charged with communicating with your customers. Unfortunately, there are a variety of ways in which a contact center employee can begin to…

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With competitive costs and experienced staff, Protel BPO stands apart from other contact center providers.

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