Protel BPO's Operations Director Shamir Villanueva ensures Protel BPO delivers a stellar experience to each client's customers.

The Advantages of a Nearshore Contact Center

When you offer a positive employee engagement experience, it leads to customer satisfaction. When customers are satisfied, they keep coming back. They also provide a valuable word-of-mouth service that funnels more business your way. Increasingly a way to get to this point is through partnering with a nearshore contact center. Nearshore services have advantages outside…

The Benefits of B2B Telemarketing

There’s Nothing Passive About B2B Telemarketing The advent of digital marketing methods often requires a trial-and-error approach. You test out a few strategies, and eventually, the analytics will tell you what sticks. Thankfully, there’s one tool you can use that doesn’t require money, time and resources to find out what’s working. B2B telemarketing gives you…