The demand for quality customer care is growing, which is why so many companies in a vast array of industries have chosen to outsource their customer service. At Protel BPO, the evidence is clear – our clients are strengthening their customer relationships by partnering with us.
We believe every client’s experience should be a great one. Our mission is to provide outstanding customer care, and we make good on that mission by hiring the best candidates, educating our employees and offering ongoing training opportunities, incentivizing them and empowering them to pave a path to success for themselves, one happy customer at a time.
The Belizean Advantage
Protel BPO is located in Belize. If you’re not familiar with Belize, let’s get acquainted. Roughly 51% of the population is bilingual (English and Spanish), which is a plus for our American-based clients with a large Hispanic customer base. The residents are extremely familiar with American culture and have embraced it for decades. Thanks to the neutral English accent Belizeans have, communication is not a problem, which is something offshore contact centers can’t always claim.
Belize City is the largest urban center, which is where Protel BPO is based. This city provides a labor pool that never leaves us wanting for employees. We’re also fortunate to have a sound infrastructure thanks to a stable government and political environment.
Protel BPO started small, but has quickly grown into a 500-seat, state-of-the-art facility. We’re located in a newly constructed building with stunning views of the nearby Caribbean coast. The view alone could be an incentive to work at Protel, but our employees are happy because they earn a living wage, are treated like family and have a career path with our company. The proof is in our high retention rates. Instead of suffering a high turnover rate like other customer service companies, ours remains very low.
If you want to work with a company that truly cares about your customers, partner with Protel BPO. We’ll save you money while improving your customer satisfaction scores. Want to know more about how we approach quality customer care? Contact us today.