Keeping consumers happy is not an easy task today, but it doesn’t have to be something that falls squarely on your shoulders. Outsourcing your customer service needs is fast becoming the best way to keep up with consumer demands, and it’s something we are committed to bringing excellence to at Protel BPO.
Whether you’re growing or just struggling to keep up with current customer demands, outsourcing to the right contact center is a smart move.
Complexities Made Easy
Extensive knowledge of all different aspects of a company needs to be prioritized for every customer service representative. The best contact centers, like Protel BPO, are experts at amassing this knowledge, making it part of the educational programming and essentially arming the representatives with answers to every possible question. In some cases, training classes for agents at Protel BPO include a comprehensive resource guide as large as 500 pages with step-by-step instructions for handling a variety of situations.
You’ve probably heard that contact centers are notorious for their high turnover rates. That’s certainly true in in-house departments where the revolving door is constantly in motion. At Protel BPO, we hire the best candidates for this type of work, which means we seek out people who are excellent communicators with a passion for helping others. They come in knowing what to expect, and they stay because the work is rewarding and employees are incentivized to keep doing great work with rewards and promotions.
Finding more fiscally-responsible ways to spend money is on everybody’s minds, and that’s something that can be achieved when outsourcing customer service needs. We save our clients a lot of money compared to what they spend on domestic customer services, but the real value is in the improved customer relationships we can achieve.
We’re located in Belize City, which is only a 2-hour flight from Miami. Our proximity to many large cities in the U.S. and sharing the central time zone make it easy for our clients to visit us and take part in training. It’s not unusual for company leaders to be part of the training strategy that gets our agents up-to-speed on everything from product information to company culture. Contact us and learn more about how we can improve the customer experience for you.