Making the choice to outsource your contact center needs is a big step, and there are many variables to think about. What do you look for in a partner that can take care of your customers’ needs? At Protel BPO, we know from experience what it takes to become a true partner that brings value to the table.
Value
There’s a big difference between saving money and creating value. In situations where you partner with the lowest bidder, sometimes you get the lowest quality services. However, it has become apparent that when you choose us as your nearshore contact center, we can help you lower your costs while also providing increased value.
We know what it takes to create a great work environment where employees are happy. Happy employees stick with their jobs longer than unhappy employees and are the catalyst for improving service for your customers. Our low turnover rate is a great example of the level of contentment our employees have in their positions and with the company as a whole. This job satisfaction is passed on in the high quality of customer service they perform.
Quality
Protel BPO is located in Belize and flourishes here with political stability, good quality of life, strong culture and the fact that English is the official language. We have a workforce pool filled with people who are known for their affability, which means when they communicate with customers, they’re creating stronger relationships.
Operational flexibility is also a component of quality that Protel BPO offers clients. When your demand for customer service goes up, we’ve got you covered. When you’re offering a brand-new service or product, we’re equipped with the training program to fully educate our agents so they learn all there is to know and effectively convey information to customers.
Culture
We are a growing company and we know that growth is a priority for our clients, which is why we embrace a company culture that focuses on personal and team growth. To ensure we’re bringing our full potential to every scenario, we are a company that embraces training, as educational growth is integral.
Our culture also embraces incentivizing employees to reach their full potential. For example, we promote from within. Good work is rewarded and every employee knows that.
It’s also important to develop a culture where the community is rewarded, too. CEO of Protel BPO, Kevin Herrera, is active in a variety of regional and local development projects and is known for his commitment to a pleasant and generous work environment.
If you care about operational flexibility, pleasing customers and embracing a happy and productive workplace, you’re a great candidate to partner with Protel BPO. Contact us and let’s discuss all the ways we can impress your customers and improve loyalty.
