Companies that succeed have several things in common. They are experts at what they do, create solutions and products that their target audience needs and they outsource aspects of their business that are not part of their expertise. Many successful companies seek out BPO support services because they know building relationships with customers is critical for business growth.
Does outsourcing cost money? Of course, it does, but there is value in budgeting for it, because given the importance of making customers happy and keeping them loyal, the return on investment is huge.
Sourcing Quality Agents
It’s exceedingly difficult to build an in-house customer service team that can turn out high-quality results. The DIY approach to customer service can actually do the opposite of what’s intended, which means customers may decide to turn to your competitors if they aren’t happy with their experience.
When you outsource BPO support services, you get a contact center that knows exactly what to look for in a quality agent. They identify those who are excellent communicators and have a passion for helping others. Leadership at a quality contact center knows that without a top-notch recruiting and hiring strategy, they can’t thrive.
Eliminate Excess Spending
Regardless of the reasons organizations establish an in-house contact center, most will probably not say it was to save money. There is a lot of time, energy and money that goes into the process.
When you outsource BPO support services, you eliminate all costs associated with infrastructure, such as the latest telecommunications equipment and software, which needs to be continuously upgraded. You also remove the expense of hiring, training and paying agents, and you eliminate the need for real estate to house your contact center, which is another big cost savings.
Nearshore BPO experts can bring you the cost savings you might experience with offshore assistance, but with improved services. For example, Belize, an English-speaking country, is only a short flight from some major U.S. cities and shares time zones with the U.S. The infrastructure there is excellent, but the overhead is low, which translates to big cost savings.
Nearshore Expertise
At Protel BPO, our focus is on creating an environment for success, which is how we’ve kept clients for as long as we have and why we continue to grow as a company. Our clients have reported up to 60% savings compared to what they experienced with their in-house contact center operations. Get more information about how we can build better relationships with your customers by contacting us today.
